Customer Service Representative-Design
 Bernhardt Furniture Company | |
Featured benefits
Medical insurance
Medical Insurance
Vision insurance
Dental insurance
401(k)
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 United States, North Carolina, Lenoir | |
| 1839 Morganton Boulevard Southwest (Show on map) | |
 Dec 20, 2024 | |
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Assumes overall responsibility for the sales service and maintenance of all accounts within the assigned territories. Responsible for providing sales administrative support to all assigned sales representatives. The job will initially be focused on reviewing and editing purchase orders for accurate processing.
Organizational Relationships Reports directly to the Customer Service Manager. Maintains close contact with Sales Managers, Quality Assurance Manager, Design Service as well as Director of Sales Operations. Specific Duties and Responsibilities Initial responsibility will be reviewing all incoming purchase orders Responsible for all details regarding the accurate processing of orders for new, proforma and open accounts Assumes the responsibility of the primary telephone and email contact for all sales representatives and accounts with the assigned territories Provides back-up support to all other department personnel, including telephone, email, mail and accurate order processing as needed Receives and reviews requests from sales representatives and accounts, and initiates the appropriate actions Works closely with order entry to assure timely and accurate acknowledgement, scheduling, and changes of orders Monitors and works with the Director of Operations and Transportation in expediting orders within the assigned territories Assists with the tracking of unidentified COM Works closely with office and factory personnel to assist sales representatives and customers with administrative and product related questions | |