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Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Position Summary:
The Senior Manager of Field Revenue Growth is responsible for building and scaling new customer acquisition channels through Vivint's Field organization. This leader will identify opportunities to leverage the Field's national footprint, customer access, and workforce to generate incremental customer growth, then develop the operating models, capabilities, processes, and teams required to scale those opportunities.
The Senior Manager will own Field Retail, including Vivint's Costco program, as well as the continued development and integration of the Smart Home Expert program into the Field Service organization. As new growth opportunities emerge, this role will be responsible for evaluating, incubating, proving, and scaling additional Field-led acquisition channels.
Success in this role requires a combination of growth strategy, sales performance management, operational execution, change leadership, and cross-functional influence. The Senior Manager must be able to translate emerging growth opportunities into scalable operating models and drive results through a geographically dispersed Field organization. Key Responsibilities:
Build and Scale Field Acquisition Channels
- Develop and execute the strategy for growing Field Operations as a meaningful customer acquisition channel.
- Identify and evaluate opportunities to leverage Vivint's Field workforce, customer interactions, retail partnerships, and geographic footprint to drive incremental customer growth.
- Build business cases, operating models, performance expectations, and implementation roadmaps to move new acquisition concepts from pilot to scale.
- Establish success measures to determine when programs should scale, be modified, or be discontinued.
- Develop repeatable capabilities to launch and scale new Field-led growth channels.
Own the Field Retail Program
- Lead Vivint's Field Retail organization, beginning with the Costco retail program.
- Lead the Manager of Field Retail and establish expectations for retail volume, sales productivity, install rate, and program performance.
- Develop strategies to achieve acquisition and install-volume commitments while maintaining flexibility in warehouse footprint, roadshows, staffing, and market deployment.
- Partner with Field leadership to ensure staffing, execution, coaching, and accountability across participating markets.
- Ensure the technology, sales tools, scheduling, communication, reporting, and operating processes needed to scale.
- Partner with Business Development, Sales, Field Operations, Technology, Finance, Workforce Management, and other teams to support retail growth and expansion beyond Costco.
Scale and Integrate the Smart Home Expert Program
- Own the growth, development, and Field integration of the Smart Home Expert program.
- Lead the Manager of Revenue Performance and team building the capabilities, processes, and infrastructure needed to make Smart Home Experts sustainable within Field Service operations.
- Establish scalable recruiting, selection, development, certification, and performance-management processes.
- Build Field leadership routines, tools, reporting, and accountability to manage and develop Smart Home Experts.
- Ensure Smart Home Experts maintain strong sales capability while meeting customer experience, installation quality, safety, and Field execution expectations.
- Partner with Field leadership to transition the program into a sustainable Field operating capability and evaluate talent strategies for future growth.
Lead Through Influence
- Build strong partnerships with Regional Managers, Field Service Managers, and other Field leaders responsible for Field Growth programs.
- Drive performance where direct accountability sits outside the Field Revenue Growth organization.
- Establish credibility by combining analytical insight with practical understanding of Field operations.
- Align leaders around program expectations, address execution barriers, implement corrective actions, and lead change across a geographically dispersed organization.
Lead and Develop the Field Revenue Growth Team
- Lead managers responsible for Field Retail and Smart Home Expert growth and integration.
- Establish clear goals, operating rhythms, accountability, and development expectations.
- Build a culture of ownership, experimentation, data-driven decision making, and continuous improvement.
- Ensure the organization remains appropriately structured as programs scale and new acquisition channels are added.
Measures of Success:
Success in this role will be measured through outcomes including:
- Incremental customers and installs generated through Field acquisition channels.
- Growth and performance of the Field Retail program.
- Retail sales productivity and install rate.
- Successful scale and integration of the Smart Home Expert program.
- Smart Home Expert recruiting, development, adoption, and performance.
- Successful launch and scale of new Field acquisition opportunities.
- Field adoption and execution of growth programs.
- Ability to build scalable operating processes rather than programs dependent on centralized intervention.
- Financial performance and return on investment of Field Growth initiatives.
Qualifications:
- 7+ years of experience in sales, operations, strategy, growth, program management, or related functions.
- 3+ years of leadership experience, including experience leading managers and/or high-impact cross-functional teams.
- Demonstrated experience building, scaling, or transforming programs across a distributed operating organization.
- Strong understanding of sales performance, customer acquisition, and operational execution.
- Proven ability to drive results through influence in matrixed environments where execution is owned by other leaders.
- Strong analytical skills with the ability to translate performance data into clear insights and action.
- Experience developing operating models, performance management systems, and scalable processes.
- Strong executive communication and ability to influence leaders across multiple functions and organizational levels.
- Demonstrated ability to operate effectively in ambiguous environments and turn emerging opportunities into structured execution plans.
- Bachelor's degree or equivalent relevant experience.
Leadership Profile:
The successful Senior Manager of Field Revenue Growth will be a builder. This leader should be comfortable taking an opportunity that is not yet fully defined, determining what must be true for it to succeed, creating the operating model around it, and driving the organization from pilot through scale.
They must balance growth orientation with operational discipline-pushing aggressively for customer acquisition while ensuring programs can be executed reliably by the Field organization. Because much of the work will be accomplished through teams and leaders outside of their direct reporting structure, the ability to influence, create alignment, and establish accountability will be critical. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.
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Vivint
Oct 22, 2026