Destination Services Manager

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

The Destination Services Manager will oversee an in-house team responsible for servicing meetings and conventions of all sizes, from single-facility events to large, complex city-wide programs. The ideal candidate brings hotel experience in a meetings-focused service role and a deep understanding of association and corporate event dynamics. Prior experience as a meeting planner, convention services manager, or event manager is highly beneficial.

This position serves as a primary point of contact for hotels, attractions, restaurants, transportation providers, and other partners, requiring exceptional communication skills and a strong customer-service orientation.

Management responsibilities include building and developing the team, participating in departmental budgeting and strategy, forecasting operational needs, and communicating achievements and opportunities to leadership. Because servicing events is dynamic, the candidate must be comfortable adapting to last-minute changes, resolving unexpected issues quickly, and maintaining a calm, solution-oriented approach. Proficiency in Microsoft Office, CRM platforms such as Simpleview, and event tools including Cvent, EmpowerMINT, and LinkedIn is required.

This position performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB). Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

This position also supports emergency functions before, during, and after a disaster, including staffing Broward County Emergency Operations Shelters during a hurricane or other major event.

Performs related work as assigned.

Competencies

• Business Insight:
  Applies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Financial Acumen:
  Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.
• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Strategic Mindset:
  Seeing ahead to future possibilities and translating them into breakthrough strategies. Knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.
• Resourcefulness:
  Secures and deploys resources effectively and efficiently. Leverages team resources well to accomplish the team's goals. Holds others accountable for conserving resources. Manages work across multiple projects or work streams to ensure that expected progress is made.
• Optimizes Work Processes:
  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
• Ensures Accountability:
  Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.?
• Communicates Effectively:
  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
• Drives Vision and Purpose:
  Paints a compelling picture of the vision and strategy that motivates others to action. Explicitly articulates the core purpose of own work and consistently acts in alignment with that. Finds unique ways to contribute to the organization's vision and to the workgroup's mission.
• Persuades:
  Uses compelling arguments to gain the support and commitment of others. Positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Dependent upon area of assignment.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.