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Position
Title: Customer Service
Representative, Import Location: South San Francisco, CA (Onsite) Industry: Freight Forwarding/ Global Logistics Classification:
Full-Time, Temporary Work Schedules:
Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break) Summary
A global logistics and freight forwarding company that specializes in
international air and ocean freight, customs brokerage, and supply chain
solutions is looking for an Import Customer Service Representative to join
their team. This person will give clients excellent support on their import
shipments. They will answer questions and resolve issues by phone and email,
and make sure every client gets accurate, timely, and professional service.
This is a good fit for a detail-oriented professional who wants to build a
career in international logistics. Essential
Duties and Responsibilities include but are not limited to:
- Take
the right steps to resolve customer problems and concerns, using all
available tools to meet customer needs on the first contact. - Answer
incoming phone calls and emails promptly, professionally, and effectively. - Give
timely and accurate updates on transportation status and shipment
progress, following company guidelines for customer inquiries. - Work
with other departments outside of Import Customer Service to correct and
resolve shipment discrepancies. - Escalate
unique or complex issues to the right supervisor when needed. - Spot
potential problems early and solve unexpected issues as they come up. - Perform
other duties as assigned.
Qualifications Required
- Prior
experience in one or more of these areas: supply chain, transportation,
shipping, logistics, freight forwarding, customer service, call center, or
administrative/clerical work - Advanced
English communication skills, both written and verbal - Able to
work on-site Monday through Friday - Able to
meet tight deadlines and stay effective under pressure - Strong
attention to detail with excellent organization and time management skills - Strong
customer service mindset; focused, responsive, and people-oriented - Able to
identify client needs proactively and understand the client's point of
view - Collaborative
team player - Able to
learn new software and systems quickly
Preferred
- High
School Diploma or equivalent experience in a similar role - Experience
with import shipments, customs documentation, or freight forwarding
processes - Familiarity
with transportation management systems (TMS) or shipment tracking
platforms
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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Staffmark Group
$24.00-$24.00
paid holidays
Oct 22, 2026