Payment Services Support II - Depository Services (HYBRID)

Description

The Payment Services Support II - Depository Services role supports the delivery of payment and money movement services that help meet the financial and cash-flow needs of members. This position is primarily responsible for IRA, HSA, and Certificate account opening and maintenance, while also performing a variety of operational, service, and transaction-related activities. The role ensures accuracy, timeliness, and adherence to established procedures, contributing to efficient payment services and a high-quality member experience.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Perform IRA, HSA, and Certificate account opening and maintenance activities, while conducting quality assurance reviews to ensure accuracy and adherence to established procedures.
• Processes and supports a variety of payment transactions, including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Reviews payment requests and supporting information to ensure transactions are completed accurately, timely, and in accordance with established operational procedures and service standards.
• Assists with clearing, settlement, reconciliation, reporting, and other activities that support the successful movement of funds.
• Responds to internal and external inquiries related to payment services, transaction status, account activity, and service requests, providing timely and professional support.
• Researches and resolves routine transaction discrepancies, exceptions, and service issues, escalating more complex matters when appropriate.
• Maintains accurate records, documentation, and system updates to support operational effectiveness, audit readiness, and regulatory requirements.
• Monitors daily processing activities to identify errors, unusual activity, or service concerns and takes appropriate action within established guidelines.
• Collaborates with business partners and support teams to ensure payment services are delivered efficiently and meet member and organizational expectations.
• Participates in process improvement efforts by identifying opportunities to enhance service quality, operational efficiency, or the overall payment experience.
• Remains current on payment products, operational procedures, regulatory requirements, and organizational policies that impact payment services.

Essential Skills:

• Required Education: High school diploma and/or specialized certification
• Required Experience: 1+ years of relevant experience
• Basic understanding of payment processing, deposits, funds transfers, and related operational activities.
• Ability to accurately process transactions while maintaining attention to detail and quality standards.
• Strong problem-solving and analytical skills with the ability to research issues and identify appropriate resolutions.
• Effective verbal and written communication skills with a commitment to providing excellent service.
• Ability to follow established procedures while exercising sound judgment when handling non-routine situations.
• Proficiency with business systems, payment platforms, and standard office software.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a team-oriented environment.
• Certification/License:N/A
• Minimum Education: High School Diploma with some post-secondary education preferred

Location: Marlborough, MA 01752

Target Compensation: $20.50 - $27.16 + annual bonus

Schedule:Monday - Friday | Full-Time (Hybrid)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.