Description
Responsibilities:
- Participate regularly in departmental and company meetings
- Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
- Properly operates the point of sales system and accounts for all service items by ringing them into the system and keeping a balanced bank.
- Knowledgeable in the products the company serves.
- Understand and follows all Draft Kings at Casino Queen cash handling policies and procedures.
- Understands salesmanship and customer service is what makes this position successful for the company and the team members.
- Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
- Communicates all guest service opportunities and product shortages or issues to management.
- Serves food/drink, greats and seats guests, busses and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.
- Sets and keeps workstations and surrounding work areas, properly stocked, clean, safe and organized.
- Follows the company's attendance policy as well as other rules and regulations set forth in the handbook.
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must proactively prioritize needs and effectively manage resources
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensures the proper steps of service, and our guests needs, are being met.
- Other duties as assigned
WORKING ENVIRONMENT & PHYSICAL EFFORTS
- The hospitality industry is a 24 Hour 365-day operation.
- This position will primarily be indoor under controlled temperatures.
- Occasional exposure to outdoor climates
- Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands
- Occasional: kneeling, reaching, pulling, pushing, and lifting up to 50 pounds
- Speech and Vision abilities are required
QUALIFICATIONS
- 1 year Cash handling experience in a fast-paced environment, required
- Food Handler Certification, required
- High School Diploma/GED, required
- Must have basic mathematical skills
- Hep A vaccination on, or before, first day of work
- Must be able to work Weekends and Holidays
Qualifications
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity
Motivations
Self-Starter - Inspired to perform without outside help
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Education
High School (required)
Hospitality (preferred)Customer/ Client Focus (preferred)Customer Service (required)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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