Customer Program Manager-Parker Aerospace

Position Summary

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

SUMMARY:

The Customer Program Manager provides strategic leadership and overall management for assigned OEM customer accounts, including complex, high-value, or strategically significant accounts. This role is accountable for customer relationship management, contractual commitments, delivery and quality performance, account financial performance and long-term business strategy and objectives.

As the principal customer point of contact, this leader represents Parker Stratoflex across affiliated products, programs, escalations, and performance reviews. The Customer Program Manager utilizes business acumen in independent judgment, anticipates customer and business risks, and managers cross-functionally to ensure commitments are achieved while protecting Parker's commercial interests.

This role regularly engages with senior customer stakeholders and leadership within Parker Stratoflex and Parker. The Customer Program Manager leads account and program reviews, communicates performance and emerging risks, recommends business decisions, and supports complex negotiations. This position also serves as a senior resource for the Customer Management team, providing mentorship, sharing best practices, and supporting account continuity and knowledge transfer.

ESSENTIAL FUNCTIONS:

• Serves as the primary point of contact and senior account leader for assigned OEM customers. Acts as the customer advocate internally and represents Parker Stratoflex externally, balancing customer requirements with division priorities and business objectives.
• Develops and executes account management plans addressing contractual commitments, customer priorities, milestones, delivery and quality performance, financial objectives, and business risks.
• Drives cross-functional collaboration and accountability for customer commitments. Establishes clear ownership, deadlines, and escalation paths across Contracts, Operations, Engineering, Quality, Supply Chain, Finance, and other supporting functions.
• Ensures customer requirements and contractual obligations are understood, communicated, and managed in Parker's best interests. Partners with other internal departments to evaluate pricing, resource requirements, commercial exposure, and proposed commitments.
• Leads customer-facing discussions and supports negotiations involving pricing agreements, contract changes, program requirements, and performance recovery, consistent with delegated authority and internal approval requirements.
• Leads program planning and execution for mature products. Oversees new product development programs - executed by Project Management Organization.
• Anticipates and manages significant account risks and escalations. Effectively resolves issues, develops recovery plans, secures cross-functional support, and escalates decisions requiring leadership intervention with clear recommendations and business impacts.
• Leads major customer and internal account reviews, including reviews with Parker Stratoflex and Parker leadership. Presents performance trends, contractual and operational risks, recovery actions, and decisions needed to achieve business objectives.
• Ensures review actions and customer commitments are documented, assigned, communicated, and completed. Maintains accurate account information and provides timely, transparent updates to customers and internal leadership.
• Provides mentorship and guidance to Customer Managers and cross-functional team members. Promotes consistent account management practices, effective communication, and clear understanding of functional responsibilities.
• Maintains professional, industry, and technical/product knowledge. Shares specialized knowledge and serves as a resource on customer program management principles and practices.

JOB REQUIREMENTS:

• Bachelor's degree in Engineering, Sciences, Business, or a related field. PMP certification required, typically within six months of assignment.
• Demonstrated ability to perform the essential functions of the role acquired through 10 or more years of progressively responsible OEM customer account management, program management, or related experience, including four or more years leading complex cross-functional initiatives or programs.
• Demonstrated ownership of complex or strategically significant customer accounts, including accountability for contractual commitments, customer performance, escalations, and business results.
• Proven ability to build and manage relationships with senior customer stakeholders and effectively engage division and corporate leadership.
• Experience mentoring account/program professionals and leading (virtual) teams through influence in a cross-functional, matrixed organization.
• Good understanding of aerospace industry practices, OEM customer expectations, and the marketplace associated with assigned products or services.
• Strong knowledge of contracts, pricing agreements, and commercial terms, risk management, with demonstrated experience supporting or leading complex customer negotiations.
• In-depth knowledge of aerospace commercial or military contracting and procurement requirements, with an understanding of financial and labor cost systems and manufacturing processes.
• Ability to interpret complex contractual language, financial reports, performance data and translate findings into actionable recommendations.
• Demonstrated business judgment in resolution of significant customer issues, ability to prioritize competing demands, assess commercial and operational risks, drive timely decisions, and hold cross-functional stakeholders accountable for agreed actions.
• Strong written communication, presentation, and facilitation skills, with various levels of management, leadership, and customers.
• Proficiency with business applications, customer relationship management, and financial systems.
• Understanding of aerospace hardware and manufacturing/certification requirements
• Experience with Government contracts and requirements preferred.
• International customer account management experience preferred.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk or hear. The employee is regularly required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Extensive overnight, long distance, domestic and international travel may be required.

(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodation so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

• 401(k) Plan with company matching contributions at 100% of the first 5% of pay

• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

• Career development and tuition reimbursement

• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

• Paid Time Off and 13 Company-Paid Holidays.

***Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission