Senior Manager, Training Design and Delivery

The Senior Manager, Training Delivery leads the strategic direction and execution of Service Training across North America, ensuring alignment with business needs for technical, process, and Customer training. This role oversees the design and implementation of effective, innovative training programs, including support for new product launches in partnership with Engineering, Marketing, and R&D. The position is accountable for departmental operations, including resource planning, budget and P&L management, and training center oversight. It also drives consistency and quality across regional field-based training programs while coaching trainers and enhancing onboarding initiatives. Additionally, this leader advances continuous improvement and change management efforts to strengthen training effectiveness and support business growth.

This role is onsite at our Mentor, OH Corporate HQ. Estimated 10% domestic travel.

• Establish long-term vision and short-term operational direction for Service Training to meet North American business needs for technical, customer interaction, and process training.
• Develop and implement effective training methodologies using optimal modalities and immersive content.
• Collaborate with Service Engineering, Marketing, and R&D during New Product Development to create timely technical training programs for product launches.
• Deliver service process training for technicians, managers, and support personnel for onboarding and process changes.
• Work with service leadership to develop strategies to deliver effective regional field-based training programs to ensure consistency, quality, and revenue growth; coach and monitor trainer performance.
• Forecast and manage resources to meet internal and external customer training needs.
• Manage Service Training Department and Customer Training P&L, including tracking development costs and maintaining budgets.
• Create and oversee new hire sponsor program; coach sponsors and provide feedback to improve training quality and new hire experience.
• Prepare capital budgets and justify equipment requests for the Service Training Department.
• Manage the Training Center, including lab and classroom design, construction projects, and facility expansion to meet evolving training needs.
• Maintain training calendar to maximize attendance and ensure adequate qualifications across internal and external audiences.
• Perform all other duties as assigned.

Required

• Bachelor's Degree required.
• 10+ years of educational instructional and/or developmental background with an emphasis on adult education is required.
• 5+ years of leadership / people management experience is required.
• Technical training background required.
• Expertise in change management and continuous improvement required.
• Current on latest technology and proven track record for innovation and creativity.
• Previous experience managing department budget and P&L required.

Preferred

• Experience working in a global matrixed environment.
• Learning & Development experience preferred.

Skills

• Excellent oral and written communication skills are required.
• A background in mechanics and facilities management is desired.
• Strong organizational skills are necessary.
• Strong analytical and strategic developmental skills are also required.
• Computer literacy to a software application level.
• Demonstrated skills in classroom presentation, coaching and facilitating.

We value our employees and are committed to providing a comprehensive benefits package that support your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off (PTO) and 9 added Holidays
• Excellent Healthcare, Dental and vision benefits
• Long/Short Term Disability coverage
• 401(k) with a company match
• Maternity & Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued educations programs
• Excellent opportunities for advancement in a stable long-term career.

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STERIS does not accept unsolicited resumes/CV's from individual recruiters or third-party recruiting agencies in response to job postings.