Analyst, Global Social Impact Programs

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa understands that operating a successful company includes driving business growth, strong shareholder returns and financial inclusion benefiting global economies. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good. The Social Impact and Sustainability (SIS) team executes on this belief every day, connecting our shared humanity, shared planet and shared communities within and outside of Visa. We strive to place Visa at the forefront of powering the future of commerce for everyone through inclusive financial products, sustainable solutions and corporate citizenship.

Our team focuses on leveraging Visa's assets, business model and global scale to drive business growth and equitable sustainable economic growth, with a focus on under resourced communities. We focus on building purpose-driven partnerships that have societal and business benefit, aimed at three key outcomes:

• Support the financial success of small and micro businesses (SMBs), women and underserved communities to expand economic prosperity for individuals and households
• Drive sustainable commerce and support the transition to a low-carbon global economy
• Ensure Visa acts as a responsible corporate citizen in the countries in which we operate and do business

Financial education and small business enablement are the cornerstone of our financial inclusion strategic pillar. The Global Social Impact Programs team delivers a Financial Education product portfolio and small business programs designed to drive societal impact and support the social impact objectives of Visa clients.

The Analyst, Social Impact Program Operations will drive content development and operational excellence across Financial Education and small business enablement. The Analyst will play a critical role in orchestrating and ensuring the production of best-in-class educational content as well as support strategic initiatives, cross-functional projects, and backend team operations.

The Analyst will work closely with the Head of Social Impact Programs, regional Social Impact teams and operational stakeholders to ensure projects are delivered within scope and on time.

The ideal candidate is a highly organized and effective communicator with exceptional attention to detail and a strong commitment to ensure our team is producing high-quality educational content. Additionally, they need a keen operational mindset and the ability to coordinate end-to-end processes that create clarity, efficiency, scale, and collaboration across multiple internal and external global stakeholders. The Analyst will manage and support multiple team workstreams, strengthen how partners engage with the Global Social Impact Programs team, and help move strategic initiatives from planning through execution. The candidate must be comfortable identifying creative solutions, acting quickly amid ambiguity, and balancing multiple priorities in a fast-paced environment.

We are looking for a strategic and creative problem solver who can influence without direct authority, embody ownership from concept through delivery, and move seamlessly between strategic and tactical work. The ideal candidate will bring a distinctive mix of content-development judgment and experience, operational discipline, project-management capability, and intellectual curiosity-and will be energized by building practical systems that help the team deliver its best work.

This role reports to the Head of Social Impact Programs.

Essential Functions:

• Own the financial education content strategy, roadmap, and end-to-end development of engaging, actionable content across formats, prioritizing audience needs, business objectives, trends, and performance.
• Manage internal and external content-development partners and cross-functional reviews to deliver accurate, accessible, high-quality content aligned with Visa standards, scope, timelines, and budget
• Maintain editorial standards, templates, governance, and content-development workflows that improve consistency, quality, efficiency, and scalability across the portfolio
• Partner with regional and functional stakeholders to adapt and review content for priority audiences, markets, channels, and client use cases, including supporting localization and translation workflows
• Monitor content performance, stakeholder feedback, and market trends to recommend improvements and inform future content priorities
• Co-develop and maintain an internal Financial Education hub that equips internal stakeholders with current content, tools, guidance, and portfolio information
• Support team project and operational management, including maintaining priority workplans, key milestones, project deadlines, budget tracking vendor coordination, quarterly reporting and team calendars to ensure steady progress toward quarterly objectives
• Support special strategic projects from scoping and planning through execution, with clear objectives, workplans, roles, communications, and measurable outcomes

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Demonstrated writing ability
• Proven ability to manage projects from scoping through delivery, balancing multiple priorities while maintaining strong attention to detail, accuracy, timelines, and quality
• Collaborative team player able to influence and work effectively with diverse stakeholders at all levels in a matrixed, global environment

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience managing a portfolio of content across multiple formats, audiences, or channels, including maintaining content inventories, roadmaps, and refresh priorities
• Experience developing content strategies, editorial calendars, or roadmaps and applying strong editorial judgment to translate complex subject matter into clear, engaging digital and multimedia content for varied audiences and channels
• Demonstrated ability to manage writers, editors, subject matter experts, or agency partners and deliver high-quality content on time and within scope
• Experience using content performance data, audience insights, and stakeholder feedback to improve existing content and guide future priorities
• Experience managing content review, governance, localization, or translation processes across multiple stakeholders or markets
• Demonstrated success improving processes and workflows to strengthen operational efficiency, collaboration, and accountability
• Self-starter with a results-oriented mindset and the ability to take ownership, work independently, and move effectively between strategic and tactical responsibilities.
• Ability to operate with flexibility and sound judgment in ambiguous or evolving situations
• Excellent analytical and problem-solving skills, with demonstrated intellectual curiosity and sound judgment
• Proficiency in PowerPoint, Excel, content-management systems, and project-management tools used to coordinate deliverables and track progress
• Bilingual proficiency in Spanish, French, or Arabic is a plus

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer