Director of Patient Access

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

The Director of Patient Access oversees the daily operations of hospital and clinic admissions, reception, and scheduling departments, ensuring efficient and courteous patient services. This role is pivotal in developing and implementing operational policies and procedures to enhance the patient check-in experience and compliance with healthcare regulations, such as HIPAA and FTC Red Flag Rules. The director collaborates closely with healthcare providers, administrative staff, and IT to optimize scheduling protocols and use of the electronic medical records system. Key responsibilities also include staff training and performance management, focusing on exceptional customer service and effective communication across all levels of the organization. The role requires continuous improvement efforts to adapt to changing healthcare environments and patient needs.

In Hospital Admitting at CRMC, we are the first point of contact for patients and our team ensures that every patient encounter is smooth, accurate, and stress-free. We complete much more than just an administrative function, we set the tone for the patient's entire healthcare journey, helping them feel supported, informed, and cared for from the very start. What makes Hospital Admitting unique is our ability to adapt and thrive in a fast-paced, ever-changing environment. Every day, we navigate insurance verifications, scheduling changes, and unexpected patient needs, all while providing compassionate customer service. Our team operates on the belief that a positive attitude, teamwork, and flexibility make all the difference-not just for patients, but for each other. We take pride in creating a strong sense of family among our coworkers, working together to overcome challenges, and ensuring that patients always feel like their needs come first.

• Collaborative, empathetic leader
• Experienced in multi-site healthcare operations
• Skilled in front-end revenue cycle
• Proficient with EHR workflows
• Data-driven problem solver
• Effective change manager

• Bachelor's or Associate degree in healthcare administration, business administration, or a related field
• Minimum of 5-7 years of healthcare management experience, preferably progressive leadership experience in healthcare Patient Access, Admissions, Revenue Cycle Management
• Minimum of 3 years of director-level experience or high-level management overseeing multiple managers and staff in a healthcare system
• Deep operational knowledge of modern EHR systems (preferably Excellian/Epic), and patient access technologies

• Proven experience managing a multi-site team and working in a Critical Access Hospital
• Certified Healthcare Access Manager (CHAM)

The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual's experience level, preferred education/certifications, along with market conditions.

Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.

A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at careers@cuyunamed.org. CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218-546-4415 or email careers@cuyunamed.org for assistance.