Student Services Analyst (Social Worker)

$53,050.25 - $68,964.82/annually, DOE

114

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

South Mountain Community College is hiring a Student Services Analyst (Social Worker) to support students experiencing basic-needs insecurity and other barriers that may affect their well-being, persistence, and academic success. The position will primarily support the development, coordination, and continuous improvement of the Office of Care and Conduct's CARE Program, which seeks to improve student well-being by connecting students with campus resources, public benefits, and community-based services.

Reporting to the Office of Care and Conduct, the Student Services Analyst (Social Worker) serves as a professional resource for the coordination of CARE support and basic-needs services. The position coordinates CARE services by conducting student intake and screening, assessing student needs, identifying appropriate interventions, coordinating referrals and resource linkages, and providing follow-up to support students' successful engagement with services.

The Student Services Analyst (Social Worker) will identify and maintain current information regarding federal, state, local, campus, and community resources available to students. The position will develop and maintain relationships with community-based organizations, public agencies, nonprofit organizations, social service providers, and college departments to expand the network of resources available to students and strengthen the continuum of CARE support.

The position will collaborate with college departments and personnel to establish effective referral pathways and coordinated support for students experiencing basic-needs insecurity, personal challenges, academic barriers, or other circumstances that may affect their ability to remain enrolled and succeed.

The Student Services Analyst (Social Worker) will exercise professional judgment in assessing student circumstances and identifying appropriate resources, interventions, referrals, and follow-up strategies. The position will maintain accurate and confidential documentation of student contacts, assessments, referrals, services, and outcomes and will prepare reports and analyze program data to identify trends, service gaps, and opportunities for continuous improvement.

The position will provide outreach, presentations, and educational activities to increase awareness of student basic-needs challenges, CARE support, available campus and community resources, and appropriate referral pathways among students, faculty, staff, and community partners.

The Student Services Analyst (Social Worker) will maintain professional, ethical, confidentiality, and privacy standards applicable to social work practice, student services, and the handling of student information. The position will participate in departmental meetings, interdisciplinary teams, college committees, student success initiatives, and other institutional activities that advance student well-being, access, persistence, retention, and academic success.

30% - CARE Program Coordination, Intake, and Student Needs Assessment
Coordinates the day-to-day functions of the CARE Program, including student intake, screening, needs assessment, service planning, referral coordination, and follow-up. Uses professional social work knowledge and independent judgment to identify basic-needs barriers and other circumstances affecting student well-being and academic success. Develops appropriate support strategies and coordinates connections to campus, public, and community resources. Monitors student engagement with identified resources and recommends adjustments to support strategies when appropriate.

20% - CARE Resource Navigation, Intervention, and Referral Coordination
Researches, identifies, and maintains current knowledge of federal, state, local, campus, and community resources available to students. Assesses individual student circumstances and determines appropriate resource interventions and referrals. Facilitates linkages to public agencies, nonprofit organizations, healthcare and social service providers, and campus resources. Provides follow-up and assists students in navigating barriers to accessing services and obtaining appropriate support.

15% - CARE Collaboration and Coordinated Student Support
Collaborates with college departments, faculty, staff, administrators, community agencies, and other partners to coordinate CARE support for students. Establishes and strengthens referral pathways that facilitate timely access to appropriate resources and services. Identifies service gaps and opportunities for collaboration and makes recommendations to improve the coordination and delivery of student support.

15% - Documentation, Data Analysis, Reporting, and Program Evaluation
Maintains accurate, timely, and confidential documentation of student contacts, assessments, referrals, services, and outcomes in accordance with applicable privacy requirements, professional standards, and institutional procedures. Prepares routine and ad hoc reports regarding student needs, CARE activity, referrals, resource utilization, and outcomes. Collects and analyzes program data to identify trends, assess effectiveness, measure outcomes, identify service gaps, and inform program improvements and departmental decision-making.

10% - Outreach, Education, and Community Resource Engagement
Develops and participates in outreach activities, presentations, workshops, and educational initiatives designed to increase awareness of student basic-needs challenges, CARE support, public benefits, community resources, and available campus services. Serves as a resource to faculty, staff, students, and community partners regarding available supports and appropriate referral pathways.

10% - Interdisciplinary and College Engagement
Participates in departmental meetings, interdisciplinary teams, college committees, student success initiatives, professional development activities, and other college activities as assigned. Collaborates with campus partners to strengthen the continuum of CARE support and address barriers affecting student access, persistence, retention, and academic success.

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

H.S/GED from a regionally accredited institution and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs

1. Student Care, Case Management & Resource Navigation: Demonstrated experience providing individualized student support, case management, resource navigation, referral coordination, or holistic support to students experiencing academic, financial, personal, housing, food, transportation, or other barriers to educational success.
2. Student Support Program Administration: Experience coordinating, administering, implementing, or improving student support programs, services, initiatives, or resources, including managing workflows, resolving service issues, and coordinating multiple student-support activities.
3. Campus & Community Partnerships: Demonstrated experience developing and maintaining collaborative relationships with campus departments, community organizations, social-service agencies, nonprofits, or other external service providers to expand resources and referral options.
4. Outreach, Education & Student Engagement: Experience developing and delivering presentations, workshops, outreach activities, resource materials, communications, or educational programming designed to increase student awareness and engagement with support services.
5. Data Management, Assessment & Program Improvement: Experience maintaining confidential student/service records and using participation, referral, retention, survey, or other program data to identify trends, assess effectiveness, and inform program improvements.
6. Knowledge of Basic-Needs & Student Support Resources: Knowledge of or experience connecting students to resources addressing basic needs and barriers to persistence, such as food insecurity, housing instability, transportation, emergency financial assistance, childcare, healthcare, technology, utilities, and related community resources.
7. Confidentiality, Collaboration & Student-Centered Practice: Demonstrated ability to work effectively with students and multidisciplinary teams while exercising sound judgment, maintaining confidentiality, respecting privacy, establishing appropriate boundaries, and using a student-centered, culturally responsive, and strengths-based approach.
8. One year of relevant full-time MCCCD experience within the past two years.
   

ADA AND OTHER REQUIREMENTS

Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before November 3, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.