Patient Engagement Specialist

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Job Summary

We are seeking a dedicated Patient Engagement Specialist to join our team. In this position, you are responsible for converting patient leads for Excite OSA and other Rotech products and services. This role serves as the primary point of contact for prospective patients, educating them on available treatment options, assessing eligibility, coordinating telehealth evaluations, collecting required documentation, and guiding patients from initial inquiry through equipment setup. The position combines outbound sales, patient engagement, and care coordination responsibilities and is eligible for commission based on conversion and equipment activation metrics.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Conduct outbound calls to prospective patients generated through marketing campaigns, physician referrals, website inquiries, and other lead sources.
• Educate patients on Excite OSA and other Rotech products, services, and treatment options.
• Qualify leads by verifying interest, eligibility, insurance coverage, and other program requirements.
• Schedule and coordinate telehealth appointments with qualified patients.
• Obtain and document required demographic, clinical, and insurance information.
• Maintain consistent communication with patients throughout the qualification and onboarding process.
• Follow up on incomplete applications, missing documentation, and abandoned leads.
• Coordinate with telehealth providers, intake teams, billing teams, and branch personnel to ensure timely patient progression.
• Track lead status and maintain accurate information within CRM and company systems.
• Meet established productivity, conversion, and revenue objectives.
• Ensure compliance with HIPAA, Medicare, payer requirements, and company policies.
• Assist with additional lead generation and patient engagement initiatives as assigned.
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Associate's degree preferred.
• Two years of telemarketing, inside sales, healthcare sales, call center, patient intake, or customer service experience.
• Experience in HME, DME, respiratory care, sleep therapy, healthcare services, telehealth, or insurance verification preferred.
• Proven success meeting sales, conversion, or productivity goals.
• One year of related work experience, preferred
• Strong customer service background, preferred

Skills and Competencies

• Strong persuasive communication and telephone sales skills.
• Ability to work effectively with patients in a consultative sales environment.
• Strong organizational and follow-up skills.
• Proficiency with CRM systems and Microsoft Office applications.
• Knowledge of HIPAA and healthcare privacy requirements preferred.
• Ability to manage a high volume of outbound calls while maintaining quality standards.
• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk
• Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commissionfor Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement(as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.