Adjustment Processor (3561)

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Parking Incentives: Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking an Adjustment Processor to review, prepare, and process various adjustments to member accounts, as forwarded from credit union personnel; analyzes account status, determines necessary calculations, posts adjustments, and completes adjustment forms. The Adjustment Processor also processes check exceptions and check returns to the member accounts. This position will be responsible for reviewing and approving check images from State Department Federal Credit Union's (SDFCU) consumer remote deposit applications. Adjustment Processors create, maintain, and act on Fed check adjustment cases as per Federal Reserve Bank guidelines. In the Decisions Processing role, Adjustment Processors perform Day Two analysis of on-us check exception items, process and prepare returned deposit items for adjustment or re-submission, balance SDFCU members' daily shared branch transactions, and maintain the check and ACH stop payment files.

Essential Duties and Responsibilities:

• Reviews, prepares, and processes member account adjustments received from credit union personnel. Analyzes account status, calculates required adjustments, posts entries, and completes supporting documentation.
• Balances daily adjustment postings to the core system.
• Processes check returns and check exceptions.
• Verifies adjustments completed by the BOT.
• Researches, opens, and processes Federal Reserve Bank (FRB) check adjustment cases.
• Analyzes prior-day unposted share and loan checks and exceptions to determine pay or no-pay decisions.
• Balances daily in-clearing and transit check files against SDFCU postings.
• Processes deposited items returned by the Federal Reserve Bank, including verifying transactions, preparing the log, posting adjustments, and forwarding the log and supporting documentation to Accounting.
• Processes check returns, assesses applicable fees, notifies members as needed, and maintains related files.
• Prepares check posting error corrections and submits credit requests to the Federal Reserve Bank.

Required Skills and Competencies:

• Minimum of three years of credit union or banking experience required
• Two-year degree or equivalent in work experience
• Minimum of two years check processing experience required, including demonstrated knowledge of check rules and regulations
• Intermediate Microsoft Office experience, emphasis on Microsoft Excel skills
• Sound judgment and ability to make knowledgeable and independent decisions
• Attention to detail and ensuring accuracy of work and exceptional organizational skills
• Excellent verbal and written communication skills
• Ability to work with multiple daily deadlines under high pressure
• Resolving function-related problems, including check, hardware/software and batch balancing issues