New

Credit & Collections Customer Support Specialist

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Tennessee, La Vergne
Sep 10, 2026
Credit & Collections Customer Support Specialist ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middleand West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Credit & Collections Customer Support Specialist serves as a key member of the Credit & Collections team, with primary responsibility for frontline customer support, timely processing of ticket approval requests, and reviewing credit applications and supporting new customer account setup. As a frontline point of contact, this role assists customers with account, invoice, payment, and credit-related questions, resolves routine inquiries when possible, and quickly routes more complex matters to the appropriate Credit & Collections team member. The role also works closely with Sales, Service, Rental, and other internal teams to keep customer transactions moving while ensuring appropriate credit controls are followed. Success in this position requires strong customer service, quick decision-making, critical thinking, attention to detail, and the ability to learn and work efficiently in a fast-paced environment. ESSENTIAL DUTIES & RESPONSIBILITIES Serve as a frontline point of contact for incoming customer calls and Credit & Collections inquiries, providing professional and timely assistance. Listen to and quickly assess customer needs, resolve routine account, invoice, payment, and credit questions when possible, and route more complex matters to the appropriate team member. Review and process ticket approval/release requests in a timely manner, evaluating account status, available credit, past-due balances, and other relevant factors before approving or escalating requests. Review credit applications and supporting documentation, including consumer and business credit reports, to support credit decisions and new customer account setup. Prepare and set up new customer accounts and credit requests for management review and approval. Provide professional, friendly, and timely customer service while managing multiple requests and priorities. Support collection activities and customer follow-up as needed. Communicate with Sales, Service, Rental, and other departments to resolve credit, billing, and account-related concerns. Research unapplied or misapplied payments and work with internal teams to ensure accurate posting. Maintain accurate account documentation and notes. Follow established credit policies and procedures while exercising sound judgment. Identify issues requiring escalation and route them to the appropriate person in a timely manner. Perform other duties as assigned to support the Credit & Collections team. WHAT WE EXPECT OF YOU We value diverse backgrounds and perspectives and rely on each team member's contributions to deliver accurate, timely, and professional service. This role requires clear and respectful written and verbal communication, strong attention to detail, and a commitment to working collaboratively with customers and internal teams to resolve credit and account-related matters effectively and in a timely manner. BASIC QUALIFICATIONS EDUCATION & EXPERIENCE A minimum of a high school diploma with four (4) to six (6) years of experience in customer service, credit, collections, accounts receivable, or a related customer-facing role. Experience working in a team-oriented, collaborative environment. Experience handling customer inquiries by phone and email. Experience working in a fast-paced customer service or business environment. KNOWLEDGE, TECHNICAL SKILL, & ABILITIES Strong verbal and written communication skills with professional phone etiquette and a customer-service mindset. Strong critical-thinking, analytical, and problem-solving skills with attention to detail. Self-starter with the ability to take initiative, work independently, and make timely decisions. Ability to quickly learn, retain, and apply new information, systems, processes, and procedures. Ability to manage multiple priorities and time-sensitive requests in a fast-paced environment. Ability to assess customer needs, resolve issues when appropriate, and recognize when escalation is needed. Strong organizational and documentation skills with the ability to follow through on open items. Basic proficiency in Microsoft Excel, Outlook, Teams, and other standard Microsoft Office applications. Knowledge of credit and collection practices, including applicable bankruptcy and UCC regulations. WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. THE BASICS Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) WHAT SETS US APART Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs *Thompson Machinery offers competitive salaries and a complete benefits package.* Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Sep 10, 2026 06:45 AM