Residential Loan Servicing Manager

Summary:

The Residential
Loan Servicing Manager is responsible for leading all aspects of the
mortgage servicing activities to ensure compliance and exceptional customer
service. This role determines optimal team structure, sets KPIs, and aligns technology
to deliver best-in-class service. The manager
partners closely with Sales, Underwriting, and Operations teams to create
seamless processes, mitigate risk, and optimize margin management. Attention to accuracy, compliance and
profitability are essential.

Duties and Responsibilities:
Every
day you will lead the Mortgage Servicing team in delivering accurate, timely,
and compliant service for the mortgage loan portfolio. You will create a
culture of accountability, engagement, and continuous improvement while
overseeing day-to-day servicing activities, escrow analysis, tax payments,
insurance monitoring, borrower communications, and resolution of complex
customer concerns. In this role, you will partner with Mortgage, Accounting,
Compliance, Risk, IT, vendors, and other stakeholders to strengthen servicing
controls, support audits and regulatory reviews, improve processes, and
implement technology solutions that enhance efficiency, scalability, and the
borrower experience. You will also coach and develop associates, monitor daily
performance and deliverables, provide updates on regulatory and process
changes, and recommend procedural improvements to ensure servicing operations
remain accurate, current, and customer-focused.

Requirements:
To
qualify for this role, you must have a bachelor's degree in Business
Administration, Finance, Accounting, or an equivalent combination of education
and experience, along with at least five years of mortgage servicing experience
and a strong understanding of loan processing and documentation. You should
also bring prior supervisory experience, demonstrated teamwork and customer
service skills, knowledge of real estate lending criteria, compliance, and
federal and state regulations, strong verbal and written communication skills,
and the ability to think creatively and solve issues independently.

Bonus Points:

• Encompass, AUS (LP & DU), Navigator, Director, Microsoft Suite including Outlook, FHA Connection, VA portal, GUS

What we can offer
you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education Assistance Program
  
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services