New 
COMMUNITY SYSTEMS COORDINATOR - FRANKLIN CO
 Western Virginia Water Authority | |
$29.56
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 United States, Virginia, Roanoke | |
 Aug 27, 2026 | |
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JOB POSITION: COMMUNITY SYSTEMS COORDINATOR
Division: Water Quality Status: Non-Exempt Grade: 108 Job Code: 708 Reports to: Community Systems Superintendent Date: 08-11-26 Revised Date: 08-25-26 Last Reviewed Date: 08-25-26 SUMMARY OF JOB The Community Systems Coordinator provides direct supervision, daily coordination, and field direction for Community Systems Water and Wastewater Operators responsible for the operation of community water and wastewater treatment facilities, wells, pump stations, storage facilities, lift stations, and associated infrastructure. The position assigns and directs daily work activities, coordinates schedules and operational priorities, provides technical assistance, monitors work performance and completion, and follows up on operational, maintenance, and facility-related issues. Graduation from high school/GED equivalent supplemented by course work in environmental studies/chemistry/sewage/water treatment/other related areas and three (3) or more years of related experience. Previous experience in supervisory role preferred. Class III Water and Class II Wastewater license from the Virginia Department of Professional and Occupational Regulation for Waterworks and Wastewater Works. ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following. Other duties may be assigned or scheduled. * Provides direct supervision and daily direction to Community Systems Water and Wastewater Operators. * Assigns and directs daily work activities based on operational needs, staffing, system conditions, work priorities, and established schedules. * Coordinates daily and weekly operator schedules and adjusts assignments as necessary to address changing operational conditions, emergencies, staffing needs, and priority work. * Monitors completion of assigned work and follows up with employees regarding outstanding assignments, operational issues, maintenance needs, and required documentation. * Provides clear direction, expectations, and guidance to employees regarding daily work activities, established procedures, safety requirements, and operational priorities. * Addresses routine personnel and work-performance issues and communicates significant or recurring concerns to the Community Systems Superintendent. * Assists the Superintendent with employee training, development, onboarding, and identification of operational training needs. * Promotes teamwork, accountability, safety, and adherence to Authority policies and established operating procedures. * Coordinates daily field operations for Community Systems water and wastewater treatment facilities, wells, pump stations, storage facilities, lift stations, and associated infrastructure. * Provides technical assistance and operational guidance to Water and Wastewater Operators in the performance of their assigned duties. * Conducts field inspections to evaluate facility conditions, operational practices, work quality, safety, housekeeping, and completion of assigned work. * Reviews operational logs, inspection records, work orders, sampling records, and other documentation to verify that required activities have been completed accurately and timely. * Coordinates routine preventive maintenance, inspections, sampling, flushing, equipment checks, and other field activities. * Coordinates field response to water and wastewater emergencies, including equipment failures, treatment process problems, water main breaks, lift station failures, high wet well conditions, water quality concerns, and other operational incidents. * Provides field direction to employees during emergency response activities and ensures appropriate notification and escalation to the Community Systems Superintendent. * Assists with documenting significant operational incidents and identifying follow- up actions. * Coordinates maintenance and repair activities and follows up to ensure identified deficiencies are addressed. * Reviews and prioritizes routine CMMS work orders based on operational needs and communicates maintenance priorities to appropriate personnel. * Monitors outstanding work orders and follows up with operators, maintenance personnel, contractors, and other staff as appropriate. * Identifies recurring equipment and facility problems and communicates recommendations for corrective action to the Community Systems Superintendent. * Ensures employees complete required operational checks, inspections, sampling, maintenance activities, and documentation in accordance with established procedures and regulatory requirements. * Reviews operational and maintenance records for completeness and accuracy and follows up on deficiencies. * Assists with regulatory inspections, sanitary surveys, compliance activities, and other operational reviews as assigned. * Provides the Superintendent with recommendations regarding operational priorities, staffing needs, equipment deficiencies, training requirements, and process improvements. * Provides on-the-job instruction, mentoring, and technical assistance to Community Systems Operators. * Participates in development and implementation of Standard Operating Procedures, work practices, emergency procedures, and training programs as assigned. * Subject to twenty-four (24) hour call and works varied shifts as assigned SUPERVISORY RESPONSIBILITIES Supervises assigned employees in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to direct and supervise work of assigned personnel. * Ability to develop, review and recommend processes and procedures for assigned area, identifying and discussing impact on assigned area, the division and the entire organization. * Ability to think logically and comprehend/analyze data. * Ability to work with minimal supervision. * Ability to work safely and obey all safety rules. * Ability to communicate effectively, both verbally and in writing. * Ability to respond to inquiries from employees and customers orally or in writing as necessary. * Ability to represent assigned area in meetings attended. * Ability to identify problems and/or conflict and seek management assistance in dealing with problems and/or conflicts. * Ability to analyze and solve difficult technical and administrative problems. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps and procedure manuals. * Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form. * Ability to write reports, correspondences and procedure manuals in a clear concise manner. * Must be able to communicate and articulate clearly and concisely, both verbally and in writing. * Ability to establish and maintain effective working relationships with co-workers, employees, other Water Authority departments and the general public. * Ability to work alone or in a team environment. * Must possess and maintain a good work ethic concerning attendance, punctuality, positive attitude, meeting deadlines, being a team player and encouraging teamwork among employees. * Ability to define problems, collects data, establish facts and draw valid conclusions. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps and procedure manuals. * Ability to communicate technical concepts to technical and non-technical audiences. * Must be familiar with purchasing procedure, plant inventories, monthly reports, permit requirements and procedures, plant manuals and risk management plans. * Ability to prepare technical reports. * Ability to think strategically. * Thorough knowledge of the principles and practices involving the treatment of surface water for a potable water supply. * Ability to pass a respirator fit test. EDUCATION and/or EXPERIENCE Graduation high school or GED equivalent supplemented by course work in environmental studies, chemistry, water treatment, sewage treatment or other related areas, plus three (3) or more years of related experience and/or training in water/wastewater plant operations, distribution/collection systems, with some supervisory experience or equivalent combination of education and experience. CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS * Must possess a valid Virginia driver's license or have the ability to obtain one within 60 days of employment date. No more than six (6) demerit points on driving record if required to drive Water Authority vehicles. * Possession of a Class III water and Class II wastewater license from the Virginia Department of Professional and Occupational Regulations for Waterworks and Wastewater Works. Applicants must possess at a minimum a Class III Wastewater License and will have 18 months to obtain a Class II Wastewater License. After obtaining the Class II Wastewater License, the applicant will have 12 months to obtain the Class IV Water License. PHYSICAL DEMANDS OF THE JOB The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to walk, stand, and sit; use hands to finger, handle or feel; reach with hands and arms; talk and hear. * While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, bend, climb, balance, crawl or reach overhead. * Specific vision abilities required by this job include ability to adjust focus. If corrective lenses are noted on driver's license, the lenses must be worn when operating Authority vehicles. * Repetitive movement using keyboard and/or office equipment is involved. * Employee must be able to sit for an extended amount of time at a desk or workstation. * Employee must regularly lift, carry and/or move up to 25 pounds and occasionally 50 pounds. Assistance is required on weight amounts above those listed. Failure to do so could result in injury and denied Worker's Compensation benefits. When performing Water Operator I responsibilities the following physical requirements must be met by an employee to successfully perform the essential functions of this job: * While performing the duties of this job, the employee is regularly required to walk, stand, and sit; use hands to finger, handle or feel; reach with hands and arms; talk and hear. * While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, bend, climb, balance, crawl or reach overhead. * Specific vision abilities required by this job include ability to adjust focus. If corrective lenses are noted on driver's license, the lenses must be worn when operating Authority vehicles. * Repetitive movement using equipment is involved. * Employee must be able to stand for an extended amount of time at the jobsite. * Employee must be able to walk several miles during the day. * Employee must be physically able to regularly reach overhead. * Employee must regularly lift, carry and/or move up to 50 pounds and occasionally 100 pounds. Assistance is required on weight amounts above those listed. Failure to do so could result in injury and denied Worker's Compensation benefits. WORK ENVIRONMENT ENCOUNTERED IN THIS JOB The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is usually low. * Employee is subject to normal work conditions as required in an office setting. * Employee may occasionally be subject to exposure to moderate or high noise level, extreme outside weather conditions, uneven, steep, slippery terrain conditions, dusty conditions and wet and/or humid conditions. When performing Water Operator I responsibilities, the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Employee will be regularly exposure to moderate or high noise level, extreme outside weather conditions, uneven, steep, slippery terrain conditions, dusty conditions and wet and/or humid conditions. * Employee will be subject to exposure to moving mechanical parts and heavy equipment operation. * Employees will be subject to roadway hazards, i.e. traffic. * Employee will be subject to outside hazards, i.e. poison ivy, bees, spiders, dirt, animals. * Employee will be subject to confined areas, i.e. confined spaces, sewer manholes, water vaults, wastewater pits, and/or protected trenches. GENERAL STATEMENT AND SELECTION GUIDELINES The above statements describe the general nature and level of work assigned to in this job position. They should not be construed as an exhaustive list of all job duties or tasks performed by personnel so classified. The following will identify the selection guidelines for job placement: * WVWA application * Rating of education, experience, training and qualifications * Reference checks * Interview with WVWA management team * Applicant must pass a pre-employment physical and drug/alcohol test * A criminal background check and social security number verification will be performed. The results must match information provided by the applicant on the WVWA application * Job related test will be required and would be administered to all applicants applying for the position | |