Assistant, eCommerce

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Assistant, Canada Ecommerce, Kate Spade

Primary Purpose: The Assistant, Ecommerce - Canada is responsible for supporting the day-to-day operations and execution of the Kate Spade Canada ecommerce business. This role partners closely with the Director, Ecommerce to execute the digital customer experience, maintain site health, coordinate product launches, support promotional execution, and ensure a best-in-class shopping experience for Canadian customers. The Assistant serves as the primary operational lead for the Canadian website, collaborating closely with their US counterparts to deliver timely, accurate, and engaging site experiences while identifying opportunities to improve performance and customer satisfaction.

Essential Duties and Responsibilities

Support the Canada Ecommerce Business

* Execute the daily operations of the Kate Spade Canada ecommerce site.

* Support the Director in delivering the Canadian ecommerce business plan through flawless execution of site updates, product launches, promotions, and seasonal campaigns.

* Monitor daily business performance, escalating opportunities or issues impacting customer experience or sales.

Site Merchandising & Product Management

* Manage product lifecycle activities, including catalog maintenance, product launches, product categorization, and assortment updates.

* Execute site merchandising strategies that support seasonal priorities, promotional events, and inventory productivity.

* Maintain product attribution and category structure to support navigation, search optimization, and customer discovery.

* Partner with Merchandising and Buying teams to understand assortment strategies, delivery schedules, and inventory priorities.

Promotional & Content Execution

* Execute promotional setup and content updates within Salesforce Commerce Cloud.

* Support homepage, navigation, landing page, and campaign updates in partnership with Marketing and Creative teams.

* Ensure promotional messaging and pricing are accurate and consistent across the Canadian sites.

Site Operations & Quality Assurance

* Perform daily QA across desktop and mobile experiences to ensure site accuracy, functionality, and a premium customer experience.

* Identify and troubleshoot site issues related to products, promotions, pricing, content, navigation, and checkout.

* Partner with Technology and Operations teams to resolve issues quickly and effectively.

Analytics & Reporting

* Prepare weekly and monthly reporting on key business metrics including traffic, conversion, sales, top sellers, and promotional performance.

* Monitor site performance and customer behavior to identify opportunities for optimization.

* Conduct competitive benchmarking and share recommendations that improve the Canadian customer experience.

Cross-Functional Partnership

* Collaborate with CRM, Marketing, Buying/Planning, and US Ecom teams to ensure successful execution of business initiatives.

* Support SEO and onsite search optimization efforts.

* Assist with testing initiatives and validate results following implementation.

* Participate in special projects supporting growth of the Canadian ecommerce business.

Qualifications

* 2+ years' of experience in Ecommerce, Digital Merchandising, Site Operations, or Digital Marketing; a combination of education and experience will be considered

* Experience with Salesforce Commerce Cloud (Demandware) or another ecommerce platform preferred.

* Experience with Google Analytics (GA4) or similar analytics tools.

* High level of proficiency in Microsoft Excel and Microsoft Office.

* Highly organized with exceptional attention to detail and the ability to manage multiple priorities.

* Strong analytical and problem-solving skills.

* Excellent verbal and written communication skills.

* Demonstrated ability to collaborate across cross-functional teams in a fast-paced retail environment.

* Passion for fashion, digital commerce, and delivering exceptional customer experiences.

* Bilingual in English and French (Canadian French) is preferred.

Our Competencies for All Employees

Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

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Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.