Accounts Manager (skinbetter science)

Title: Accounts Manager(AEP- Authorized Ecommerce Partner)

Brand: skinbetter science

Location: El Segundo, CA

Overview

We are seeking a strategic, analytical, and relationship-driven Authorized Ecommerce Partner Accounts Manager to lead and grow our high-value AEP (Authorized Ecommerce Partner)channel. In this role, you will manage our exclusive network of top physician-dispensed practices (~100 AEPs) that sellskinbetter scienceproducts directly through their practice's owned .comecommerce platforms.

You will own the foundational business groundwork-including financial analysis, data tracking, forecasting, and commercial growth strategies-while acting as a dedicated commercial and marketing partner to our top ~10 priority accounts. For these elite partners, you will spearhead bespoke marketing support, custom email campaigns, sampling programs, joint promotional planning, and high-impact digital partnerships to drive mutual revenue and elevate the brand's luxury digital presence.

Key Responsibilities

AEP Program Strategy & Business Management

• Manage the end-to-end commercial relationship, business health, and revenue growth of our curated network of top AEP's (~100 providers)
• Perform regular business reviews, sales tracking, trend analysis, and inventory forecasting to identify growth opportunities and optimize product assortments across AEP e-commerce sites
• Commercial Guidelines: Establish best practices, operational standards, and digital compliance guidelines to ensure these physician-owned .com sites align with skinbetter science's luxury, medical-grade positioning.
• Strategically develop, manage, and optimize the AEP marketing calendar, ensuring seamless 360-degree support and cross-functional alignment for all quarterly initiatives to maximize program visibility and impact.
• Oversee the creation and management of comprehensive educational materials for internal and external teams, ensuring content effectiveness and consistency.
• Translate data into strategic ideas, identify growth opportunities, and proactively pitch marketing and activation concepts based on those insights.
• Brand Governance & Policy Enforcement: Monitor and audit online sales channels and e-commerce platforms (Crawler) to identify unauthorized sellers and MAP (Minimum Advertised Price) violations.
• Reporting & Insights: Track violation trends and maintain documentation of enforcement actions to safeguard the brand's digital ecosystem and market integrity.

Tailored Marketing & Growth for Top Accounts (~10 Priority Partners)

• White glove support with high touch marketing support for our top ~10 high-volume AEP accounts
• Collaborate with AEPs to design and execute custom digital initiatives and promotional calendar alignment including targeted e-comm promotions, exclusive sampling programs, custom email campaigns, and co-branded assets.
• Drive joint business planning to maximize site visibility, conversion, and loyalty

Cross Functional Collaboration

• Partner closely with the US Creative team & Marketing to ensure AEP strategies are aligned to national priorities and AEPs have access to assets
• Partner with respective ABMs (Aesthetic Business Managers) and CADs (Corporate Account Directors) where needed who manage the AEP account
• Work hand-in-hand with field sales representatives to identify rising AEP stars, onboard new digital partners smoothly, and share best practices across the network.
• Partner closely with Better Connect affiliate program lead, helping upkeep program marketing and training materials
• Partner with Sales, Legal, and E-commerce teams to report violations, issue takedown notices, and enforce brand protection policies.

Qualifications:

1. Experience:4-6+ years of experience in e-commerce key account management, digital marketing, or commercial sales (beauty, luxury, or medical-grade/skincare background strongly preferred).

1. Analytical Acumen:Strong financial and commercial aptitude; highly proficient in analyzing e-commerce metrics (conversion rates, basket size, traffic, sell-through data) to build actionable business plans.

1. Relationship Builder:Exceptional communication and stakeholder management skills; able to build trusted advisory relationships with medical professionals, physicians, and key business owners.

1. Marketing Savvy:Demonstrated experience planning digital promotions, managing email/sampling strategies, and executing co-op marketing or partnership activations.

1. Self-Starter:Highly organized, entrepreneurial mindset with the ability to balance high-level strategic analysis with hands-on marketing execution for top-tier partners.

1. Self-Management & Organization: Highly organized and self-directed with excellent time management skills.

1. Communication & Customer Service: Exceptional written and verbal communication skills coupled with a strong customer service orientation.

1. Entrepreneurial Mindset: Innovative, forward-thinking, and possesses a proactive, entrepreneurial spirit.

1. Technical Proficiency: Proficiency in Microsoft Office Suite, Salesforce, and Point-of-Sale (POS) systems.

1. Problem-Solving & Creative Thinking: Demonstrated ability to identify opportunities, creatively solve problems, and implement effective solutions.

Salary Range: 92,000-128,000 Base + bonus