New

Product Support Sales Manager

Thompson Tractor Company, Inc.
United States, Alabama, Birmingham
Jul 27, 2026
Description Position Summary The Product Support Sales Manager is the team leader for the EM PSSR team and ensures that customer needs are met at the highest level. The Product Support Sales Manager will support all branch personnel in building a culture of teamwork throughout the Company. Essential Responsibilities & Expectations Coach and direct EM Product Support Sales Representatives in their assigned region Monitor, improve, and maintain employee performance Ensure team sales goals and Caterpillar initiatives are met Ensure a safe working environment is maintained Effectively handle customer objections and concerns Monitor customer satisfaction and employee morale and take steps to improve when necessary Ensure all EM PSSRs understand and are on track with their projected career path and training required Develop and recommend incentive programs to enhance results Monitor and achieve financial targets Qualifications Education High school diploma or the equivalent required. Experience Experience working in parts or service operations and a working knowledge of the earthmoving industry is preferred. Experience using personal computers and basic typing skills are required for this position. Skills and Competencies Telephone and verbal communication skills Written communication skills Advanced selling skills Relationship building skills Problem resolution skills Basic computing skills including Microsoft Office Job Training TTCo and Caterpillar computer programs Supervisory Skills Training Business Communication Skills Training OSHA & MSHA Required Training Safety Summary Working Conditions Work is normally performed in a customer or company shop or office environment. Exposure to physical risk and variable weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required. Physical Requirements Speaking Listening Writing Typing Reaching Kneeling Grasping Stooping Lifting up to 75 lbs. Climbing on ladders Climbing on equipment Crawling under equipment Job Hazards Tripping, slipping, falling Job site hazards Strains due to lifting Hand injuries Driving related hazards Back and neck strain Stress Potential harm from operating office equipment Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Qualifications Education High School or Equivalent (required) Experience Experience working in parts or service operations and a working knowledge of the earthmoving industry is preferred. (preferred) Experience using personal computers and basic typing skills are required for this position. (required) Skills Microsoft Office (preferred) Selling (preferred) Relationship Building (preferred) Customer Service (preferred) Verbal Communication (preferred) Written Communication (preferred) Conflict Resolution (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.