Commercial Operations Analyst

Make your mark for patients

We are looking for a Commercial Operations Analyst who is intellectually curious, adaptable and analytical to join us in our Contracts & Pricing Team, based in our Atlanta office in Georgia, United States. This hybrid role (at least 40% of the time in office) is limited to 10% travel domestically.

About the Role
You will be responsible for supporting payer and Pharmacy Benefit Manager (PBM) contracting operations with significant financial and operational impact. This role ensures the timely and accurate administration of Commercial, Managed Care, Trade, and Medicare Part D contracts and rebate programs through detailed data analysis, contract maintenance, pricing validation, and reimbursement management.

Who you'll work with
Acting as a Subject Matter Expert (SME) and Single Point of Contact (SPOC) for assigned payer and PBM accounts, the Commercial Operations Analyst partners with Market Access, Finance, Sales, Compliance, Legal, IT, and external stakeholders to resolve complex contract and reimbursement issues, optimize revenue performance, and drive operational excellence. Through the analysis of large and complex utilization, pricing, and rebate datasets, this role supports contract execution, forecasting, compliance requirements, system enhancements, and strategic initiatives that strengthen patient access and business outcomes.

What you'll do

• Serve as the Single Point of Contact (SPOC) for assigned payer and Pharmacy Benefit Manager (PBM) accounts, managing stakeholder communications, issue resolution, and day-to-day contract operations.
• Manage payer and PBM contracts, including pricing, membership, renewals, amendments, cancellations, and other contract lifecycle activities.
• Process, validate, and reconcile Commercial, Managed Care, Trade, and Medicare Part D rebate payments in accordance with contractual requirements.
• Analyze pricing, utilization, reimbursement, and financial data to identify trends, resolve discrepancies, mitigate risk, and optimize revenue performance.
• Validate contract terms, rebate eligibility, and customer utilization data to ensure payment accuracy, compliance, and data integrity.
• Support government pricing activities by identifying pricing inconsistencies, outdated rebate amounts, and potential compliance risks.
• Manage invoice and payment timelines to ensure timely processing, reduce financial exposure, and support cash flow objectives.
• Develop and maintain dashboards, KPI reporting, payment trackers, and operational analyses to support business and contracting decisions.
• Partner with Market Access, Sales, Finance, Compliance, Legal, Government Pricing, and IT teams to resolve complex business challenges and improve operational performance.
• Support system enhancements, User Acceptance Testing (UAT), audits, and continuous improvement initiatives that enhance efficiency, compliance, and customer experience.

Interested? For this role we're looking for the following education, experience and skills
Minimum Experience/Skills Required:

• Bachelor's degree in Finance, Business, Statistics, Healthcare Management, Economics, Marketing, or a related field.
• 5+ years of experience in analytics, reporting, forecasting, financial analysis, contract operations, pricing, rebates, or commercial operations.
• Strong analytical skills with experience working with large and complex datasets.
• Advanced Microsoft Excel skills and proficiency with PowerPoint and other Microsoft Office applications.
• Experience with SAP and/or contract, pricing, or revenue management systems.
• Strong communication, problem-solving, and cross-functional collaboration skills.
• Experience with Model N, Revitas, Revenue Manager, Validata, or similar revenue management platforms.
• Experience with rebate processing, formulary validation, reimbursement, or contract administration.

Preferred Experience/Skills:

• MBA, MHA, or other advanced business or healthcare-related degree.
• 3+ years of pharmaceutical, biotechnology, managed care, payer, PBM, Market Access, Contracts & Pricing, or Commercial Operations experience.
• Experience developing dashboards, business intelligence reporting, and performance analytics.
• Experience leading process improvement, system implementations, or UAT activities.

The reasonably anticipated salary range for this position is $88,000-$115,500 per year. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.