Service Desk Field Technician

Peraton is hiring a Service Desk Field Technician supporting the Enterprise IT contract for NORAD/NORTHCOM. This role is on-site at Peterson AFB in Colorado Springs, CO.

The Service Desk Field Technician serves as the front-line technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. The candidate plays a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.

Principal Duties and Responsibilities

Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.
• Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
• Compliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; re-mediates non-compliant workstations identified by vulnerability scans.
• Physical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
• User Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
• Documentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.

What you'll need:

• Education: BS/BA degree Bachelor's degree in IT with 6 years' experience or 9 years of experience in lieu of a degree
• 6 years of experience in an IT help-desk, service desk, or field support role.
• Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
• Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
• Certification: DoD 8570/8140 at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
• Clearance: active Top Secret with the ability to obtain an SCI clearance.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.