Supervisor, Program Management

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Supervisor, Program Management leads individuals and teams to accomplish daily tasks and projects, working with the Director to ensure alignment with organizational priorities, strategic initiatives, and customer needs. The Supervisor provides leadership and mentorship to direct reports, prioritizes and assign tasks, supervise performance and conduct staff evaluations, and ensure team processes function efficiently and effectively. The Supervisor helps to guide program direction and growth, drive measurable impact across programs.

Essential Duties

Program Leadership:

• Identify emerging opportunities, industry trends, and regulatory developments to inform program direction and growth.
• Ensure alignment and collaboration across clinical programs, internal teams, customers, and external partners to maximize impact.
• Monitor program performance, evaluate outcomes, and drive continuous improvement through data-informed decision-making.
• Serve as a key advocate and spokesperson for clinical programs, communicating program value and outcomes to internal and external stakeholders.

Team Leadership and Development:

• Establish priorities, manage resource allocation, and ensure successful execution of program work and organizational commitments.
• Foster a culture of collaboration, accountability, innovation, and continuous learning.
• Provide input to the Director on staffing and resourcing needs, including recruitment, professional development, and staff recognition.
• Ensure adherence to organizational policies, procedures, and operating standards.

Organizational Improvement and Change Leadership:

• Champion a culture of continuous improvement, organizational learning, and effective change management.
• Identify, escalate, and mitigate program risks and operational issues as appropriate.
• Contribute as a dependable leader within the Practice Transformation Team and support organizational priorities as assigned

• The ideal candidate is a mission-driven leader with strong relationship-building skills and systems-thinking mindset; excel in fast-paced environments and are passionate about developing people; and can effectively translate strategy into scalable processes and organizational improvement.
• Master's degree in healthcare administration, public health, business administration, program management, health informatics, nursing, or a related field preferred
• 3 years of progressive experience in program management, healthcare operations, clinical programs, population health or a related field; previous people leadership experience is a plus.
• Demonstrated experience leading cross-functional initiatives and translating strategic priorities into measurable outcomes.
• Experience with continuous improvement methodologies, including the Model for Improvement and PDSA cycles, is preferred.
• Ability to travel up to 25% to both urban and rural locations

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19

Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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