OHW and Inland Transportation Coordinator

Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices

Over High and Wide (OHW) and Inland Transportation Coordinator - Support Specialized Cargo Moves, Customer Quotes & Hawaii Shipping Solutions at Pasha Hawaii Holdings, LLC

Are you detail-oriented, customer-focused, and interested in helping coordinate specialized cargo transportation? Join Pasha Hawaii Holdings, LLC as an Over High and Wide (OHW) and Inland Transportation Coordinator, where you will support the movement and handling of oversized, overweight, ocean, and trucking cargoes.

In this role, you will prepare accurate customer quotes, coordinate with carriers and vendors, enter and update shipment information, support inland logistics documentation, and help ensure cargo moves smoothly from pick-up through delivery. You will play an important role in supporting Hawaii shipping operations while building knowledge of OHW services, pricing, processing, and customer requirements.

Support Accurate Quotes, Rates & Specialized Cargo Coordination

Help customers receive timely, accurate information for complex cargo movement.

• Prepare Customer Quotes: Create and return accurate OHW and inland transportation quotes within required timeframes.
• Support Rate Filing: Assist with quote creation, rate filing, and other responsibilities related to Hawaii shipping services.
• Review Quote Accuracy: Collaborate with team members to ensure quotes, shipment details, rates, and customer requirements are accurate.
• Develop OHW Knowledge: Build understanding of over high and wide ocean and trucking cargo services, pricing, processing, and handling requirements.
• Apply Analytical Skills: Use basic math, percentages, geography, time zones, and shipment details to support accurate transportation planning.

Coordinate Carriers, Vendors & Shipment Movement

Work with internal and external partners to support seamless pick-up, delivery, and cargo handling.

• Communicate With Partners: Coordinate with carriers, vendors, trucking providers, warehousing partners, lift/crane vendors, and customers.
• Select Service Providers: Help evaluate and select trucking, warehousing, and lift/crane vendors based on shipment needs.
• Track and Trace Shipments: Monitor shipment movement and provide updates to support timely execution and customer visibility.
• Process Inland Documents: Prepare and process inland logistics documents required for shipment coordination.
• Resolve Service Issues: Escalate internal and external concerns to team members for timely resolution and customer satisfaction.

Manage Shipment Data, Billing & Customer Communications

Maintain accurate records and provide responsive support throughout the shipment process.

• Enter Shipment Information: Input new orders and shipment details into Salesforce and update records as needed.
• Maintain Data Accuracy: Review and update shipment information with a high degree of detail, accuracy, and completeness.
• Support Billing Processes: Review and submit vendor invoices and customer billings accurately and on time.
• Answer Customer Calls: Respond to incoming customer phone calls and take appropriate action within established service expectations.
• Monitor Customer Communications: Promptly respond to emails and other customer inquiries while providing professional and helpful service.

Support Team Operations & Process Improvement

Contribute to efficient office operations, department initiatives, and continuous improvement.

• Provide Administrative Support: Perform typing, faxing, mail distribution, phone messaging, and other office-related duties as needed.
• Collaborate With Team Members: Work closely with teammates to support accurate quotes, shipment coordination, issue resolution, and service quality.
• Share Process Input: Provide feedback to leadership and management teams on department initiatives and process improvement opportunities.
• Stay Organized Under Pressure: Manage multiple customer requests, shipment details, and deadlines with strong follow-through and minimal supervision.

What You Bring

You bring customer service experience, accuracy, organization, and an interest in transportation and shipping operations.

• High school diploma or equivalent required
• Associate degree or related college coursework preferred
• 2+ years of related experience with data entry and customer service responsibilities
• Transportation or shipping experience preferred
• Salesforce experience preferred
• Excellent customer service skills with the ability to build effective professional relationships
• Strong verbal, written, and listening communication skills
• Ability to negotiate, influence, and persuade others professionally
• Strong quantitative and analytical thinking skills
• High attention to detail and accuracy with data entry
• Ability to perform basic math calculations, including multiplication and percentages
• General knowledge of geography and time zones
• Self-motivated with the ability to work under pressure with minimal supervision
• Excellent organizational skills
• Basic proficiency with Microsoft Excel, Word, and Outlook

Your Strengths

You are organized, accurate, customer-focused, and comfortable coordinating details across multiple partners.

• Detail-oriented with strong data entry accuracy and follow-through
• Customer-focused with a commitment to timely communication and service resolution
• Comfortable working with carriers, vendors, customers, and internal teams
• Strong problem-solving skills with the ability to escalate concerns appropriately
• Able to manage multiple requests and priorities in a fast-paced environment
• Analytical and practical when reviewing rates, shipment information, and service requirements
• Collaborative team member who contributes to process improvement and department success
• Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

Why You'll Love Working at Pasha Hawaii Holdings, LLC

This role offers the opportunity to support specialized cargo transportation and Hawaii shipping operations in a customer-facing logistics environment. You will help coordinate important shipment details, support accurate quoting, and work with carriers, vendors, and team members to move complex cargo safely and efficiently.

At Pasha Hawaii Holdings, LLC, you will be part of a team that values service excellence, accuracy, collaboration, and continuous improvement.

Work Environment

This role operates in a corporate office environment and requires regular use of computer systems, Salesforce, Microsoft Office tools, office equipment, phones, and customer communication platforms.

Screening Requirements
Background Checks

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: $27 - $29

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

Ready to Make an Impact?

Bring your customer service skills, attention to detail, and interest in specialized transportation to Pasha Hawaii Holdings, LLC. Help support accurate quotes, smooth cargo coordination, and reliable Hawaii shipping solutions.

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories