Program Manager for Certifications

UCF College of Community Innovation and Education:

The UCF College of Community Innovation and Education (CCIE) brings together academic programs, centers and institutes focused on building stronger communities and elevating the human experience. The Center for Community Schools is a practice-based organization that provides community school technical assistance, university-assisted partnerships, training and development, and assessment and evaluation.

The Opportunity:

The Program Manager for Certifications supports the UCF Center for Community Schools by advancing fidelity to the Community School model, leading certification and continuous improvement efforts, and promoting successful outcomes across Community Partnership School sites. This role serves as a key resource in assessing implementation, delivering training and technical assistance, and partnering with school and community stakeholders to strengthen practice and achieve certification standards.

Classification Title: Program Manager I

Responsibilities:

Strategy & Program Development:

• Assist in the development and execution of an annual certification strategy aligned with Community School model standards and organizational goals.

• Collaborate on the data-informed evolution of certification tools, assessment frameworks, standards, and long-term strategic planning initiatives.

• Support efforts to maximize community impact and elevate best practices across Community Partnership Schools and the broader Community Schools field.

• Contribute to the ongoing enhancement and refinement of the UCF Community Partnership School Certification process.

Continuous Improvement & Research:

• Advance continuous improvement efforts across all aspects of the certification program.

• Analyze certification practices and assessment outcomes to ensure alignment with emerging Community School principles and evolving field practices.

• Collaborate with Assessment & Evaluation personnel to improve certification methodologies, tools, and processes.

• Research emerging trends, best practices, and evidence-based approaches to strengthen certification standards and implementation.

Certification Assessment & Evaluation:

• Co-lead certification assessment review teams to evaluate Community Partnership School implementation fidelity and certification eligibility.

• Conduct site visits, stakeholder interviews, focus groups, and document reviews to assess alignment with certification standards.

• Deliberate assessment findings and collaborate with review teams to reach consensus recommendations.

• Prepare, write, and produce comprehensive certification reports and present findings to stakeholders.

• Translate assessment outcomes into actionable recommendations and technical assistance strategies for school and community partners.

Training, Technical Assistance & Stakeholder Engagement:

• Build and maintain strategic relationships with site directors, school staff, nonprofit partners, teachers, families, students, and community stakeholders.

• Educate partners on Community School model standards and certification expectations.

• Guide schools and partners through the certification assessment process.

• Design and deliver workshops, training sessions, and targeted technical assistance to support certification readiness and continuous improvement.

• Communicate assessment findings and support stakeholders in implementing improvement strategies.

Project Management & Program Operations:

• Lead day-to-day operations of the certification unit, ensuring efficient execution of certification activities and initiatives.

• Coordinate certification schedules, assessment timelines, site reviews, and related logistics.

• Respond to certification inquiries and requests for support from internal and external stakeholders.

• Develop, maintain, and distribute certification-related resources, tools, and materials.

• Manage certification project plans and monitor progress toward annual goals and deliverables.

Certification Planning & Implementation:

• Develop and oversee annual, short-term, and long-term certification implementation plans.

• Establish certification schedules and coordinate assessments for designated Community Partnership School sites.

• Plan and execute preparatory activities required for each certification cycle.

• Ensure effective resource allocation and timely completion of certification milestones.

Records Management & Compliance:

• Maintain and manage official Community School certification records, documentation, and program materials.

• Monitor certification status and support the growth and sustainability of certified Community Schools.

• Ensure compliance with UCF policies, certification requirements, and applicable regulatory standards.

• Maintain accurate documentation and reporting related to certification activities and outcomes.

Core Competencies & Additional Duties:

• Demonstrate the ability to work independently, efficiently, and accurately while managing multiple priorities.

• Exercise sound judgment, attention to detail, and strong organizational skills to meet deadlines with minimal supervision.

• Support special initiatives, strategic projects, and cross-functional efforts as assigned.

• Perform other duties and responsibilities as assigned in support of the Center for Community Schools mission.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience working in a K-12 educational setting, social work, community schools, nonprofit quality assurance, accreditation, or implementation science.

• Experience working with nonprofit organizations.

• Demonstrated ability to build and maintain collaborative relationships with internal staff, external partners, and community stakeholders.

• Experience providing technical assistance, conducting assessments, and supporting continuous improvement efforts through consultation, recommendations, and capacity-building initiatives.

• Experience monitoring, evaluating, and supporting adherence to established program, accreditation, or quality standards.

The most successful candidates may possess the following qualities:

• Demonstrated excellence in written and verbal communication, with strong organizational, time management, and project management skills.

• Strong analytical, research, and evaluation skills, including experience assessing compliance with standards, best practices, or performance frameworks.

Additional Application Materials Required:

In addition to the online application, please upload a cover letter and a current resume detailing your qualifications, relevant experience, and interest in the role.

UCF requires all applications and supporting documents be submitted electronically through the Human Resources employment opportunities website, https://www.ucf.edu/jobs/.

Special Instructions to the Applicants:

• The anticipated salary range for this position is $56,030- $64,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

• Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.