Service Technician II

About the Role:

The Service Technician II plays a critical role in ensuring the optimal performance and reliability of equipment and systems for our clients across the United States. This position involves diagnosing, repairing, and maintaining a variety of mechanical and electrical systems to minimize downtime and enhance operational efficiency. The technician will work both independently and as part of a team to deliver timely and effective service solutions, often in dynamic and challenging environments. A key outcome of this role is to uphold high standards of safety, quality, and customer satisfaction through expert technical support and proactive maintenance. Ultimately, the Service Technician II contributes to the company's reputation for excellence by providing dependable service that meets or exceeds client expectations.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of experience in equipment maintenance and repair, preferably in a service technician role.
• Proficient in reading and interpreting technical manuals, schematics, and wiring diagrams.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.

Preferred Qualifications:

• Technical certification or associate degree in electrical, mechanical, or industrial technology.
• Experience with computerized maintenance management systems (CMMS).
• Familiarity with safety regulations and compliance standards relevant to the industry.
• Strong customer service experience in a technical support capacity.
• Ability to work flexible hours, including occasional weekends or on-call shifts.

Responsibilities:

• Perform routine and complex maintenance, troubleshooting, and repair of mechanical and electrical equipment at client sites.
• Diagnose system malfunctions using specialized tools and technical manuals to identify root causes and implement effective solutions.
• Document all service activities accurately, including parts used, labor hours, and service outcomes, ensuring compliance with company policies.
• Communicate clearly with clients to explain technical issues, recommend preventive measures, and provide guidance on equipment operation.
• Collaborate with team members and management to improve service processes, share knowledge, and support continuous improvement initiatives.

Skills:

The required skills enable the Service Technician II to effectively diagnose and repair complex equipment issues, ensuring minimal disruption to client operations. Proficiency in interpreting technical documentation and schematics is essential for accurate troubleshooting and maintenance. Strong communication skills are used daily to interact with clients and team members, facilitating clear understanding and efficient problem resolution. Preferred skills such as familiarity with CMMS enhance the technician's ability to track service history and schedule preventive maintenance proactively. Additionally, a solid understanding of safety protocols ensures that all work is performed in compliance with regulatory standards, protecting both the technician and the client's assets.