New

Customer Services Specialist

Aleron
United States, Texas, Irving
Jul 07, 2026
Description Job Title: Customer Services Specialist Location: Irving, TX Employment Type: Contract (12 months) Industry: Manufacturing Compensation: $15.00-$18.00 /hr. Schedule: 40 hrs/Week. - (3 ^rd shifts) About the Opportunity: Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS). Receives, processes, and dispatches after-hours calls for service. Provides outstanding customer service by receiving calls from customers that require service or information regarding their accounts. Generates service tickets within the service database on customer requests for service. Monitors, supports, and troubleshoots alarm systems. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Acknowledges alarm received and dispatches appropriate personnel for the issue at hand. After dispatch, logs call into system activity report. After hours only, contacts and dispatches on-call service technicians. Generates statistical or investigative reports for management. Dispatches appropriate authorities upon receipt of alarm signals. Continuously monitors alarm signal queue. Documents all calls with appropriate resolution codes and notes. Provide quality customer service on every call. Communicate clearly and effectively with customers and agencies. Manage the length of calls. Attend monthly training sessions. Review and critique recorded conversations for the purpose of improving customer interaction skills. Job Requirements What You'll Bring: High School Diploma or GED. 1+ year of experience in Sales or Customer Service. What Sets You Apart: Associate Degree. Be familiar with emergency procedures. Promote good listening skills. Any certified training or knowledge of Access Control, Fire, and Burglary systems. Prior security call center experience. ACD knowledge helpful. Good verbal and written communication skills to effectively communicate over the telephone. Excellent customer service skills and ability to work in a dynamic, fast-paced environment. Ability to navigate a computerized data entry system or other relevant applications. Knowledgeable in Microsoft Windows (Word) and the internet. Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply