Overview
Supports the operational and administrative functions of the Health Plans Quality department, including vendor oversight activities, invoice and billing coordination, laboratory data operations, reporting, and special projects. Serves as the primary coordinator for laboratory and hospital laboratory data collection activities to support quality performance initiatives, regulatory reporting, and operational goals. Works collaboratively with internal stakeholders, provider organizations, hospitals, laboratories, and external vendors to ensure accurate, timely, and efficient operational support for quality programs. Works under general supervision.
What We Provide
Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched 401k retirement saving program and opportunity for both pre- and post-tax contributions Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent careand commuter transit program Generous tuition reimbursement for qualifying degrees Opportunities for professional growth, career advancementand CEU credits
What You Will Do
- Coordinates day-to-day operational activities for the Health Plans Quality department to support quality improvement initiatives, vendor management activities, and departmental priorities. Maintains tracking tools, timelines, and operational workflows to ensure timely completion of deliverables.
- Collects, tracks, analyzes, and prepares operational and quality-related reports, dashboards, summaries, and documentation related to laboratory data collection, vendor performance, invoicing, and special projects.
- Maintains departmental tracking systems and databases related to laboratory outreach, vendor activities, invoice reconciliation, and quality operational initiatives. Ensures accuracy and completeness of data and documentation.
- Supports Quality leadership with operational project coordination, including tracking project timelines, deliverables, action items, and follow-up activities for quality initiatives and special projects.
- Coordinates meetings and communications with laboratories, hospitals, provider offices, vendors, and internal stakeholders related to quality data collection and operational initiatives. Prepares agendas, meeting materials, and follow-up documentation as needed.
- Supports vendor oversight activities including invoice tracking, billing reconciliation, purchase order coordination, and monitoring of vendor-related operational processes. Assists leadership in ensuring timely processing and resolution of billing and payment issues.
- Attends meetings as assigned, takes, formalizes and distributes notes/minutes, and follows up to ensure new assignments/projects are completed.
- Conducts operational research and data analysis related to laboratory result acquisition, quality program operations, vendor performance, and regulatory or operational reporting needs. Identifies trends, gaps, and opportunities for process improvement.
- Drafts and coordinates operational communications with hospitals, laboratories, providers, vendors, and internal stakeholders regarding quality data requests, documentation requirements, operational follow-up, and project activities.
- Leads and supports special projects related to Quality Operations, including process improvement initiatives, data collection efforts, vendor coordination activities, and operational support for enterprise quality initiatives.
- Participates in special projects and performs other duties as assigned.
Qualifications
Education:
- Bachelor's Degree in business administration, health, or a related discipline or the equivalent work experience required
- Master's Degree in healthcare administration, public health, or related discipline preferred
Work Experience:
- Minimum of 3 years of experience in healthcare operations, quality management, managed care, provider operations, healthcare analytics support, or related operational support role required
- Strong organizational, operational coordination, analytical, and communication skills required. Ability to manage multiple priorities and work collaboratively across departments and external organizations required
- Advanced proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and database/reporting tools required. Experience managing operational tracking spreadsheets and data reconciliation required
- Knowledge of healthcare quality operations, managed care, provider data workflows, laboratory coordination processes, or healthcare operational support functions preferred. Familiarity with Medicare Advantage quality initiatives and healthcare data collection processes required
Pay Range
USD $66,300.00 - USD $79,800.00 /Yr.
About Us
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
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VNS Health
paid time off, tuition reimbursement, 401(k)
Jun 30, 2026