Manager - Office Administration

Manager - Office Administration

Goodwill Industries of the Chesapeake is seeking an experienced and highly organized Office Administration Manager to support operations at The Excel Center, our adult high school program.

This role is responsible for coordinating office operations, supporting student enrollment and engagement, and ensuring efficient day-to-day administrative functions. The Office Administration Manager plays a critical role in creating a welcoming, organized, and student-focused environment while supporting staff and operational needs.

• Manage on-site student enrollment, including intake documentation, troubleshooting, and decision-making aligned with The Excel Center model
• Coordinate and lead new student orientations in partnership with the Registrar/Data Manager
• Collaborate with the Registrar to support workflow and data accuracy
• Serve as a liaison between students, families, staff, and community partners
• Partner with Marketing and Admissions teams to support recruitment and outreach efforts
• Maintain accurate and up-to-date student records in PowerSchool
• Support student and staff scheduling processes
• Oversee student reception operations, including onboarding, mentoring, and training
• Coordinate campus tours and community engagement activities
• Identify vendors, evaluate services and costs, and make recommendations
• Maintain records and ensure proper documentation and compliance
• Greet visitors, manage front desk operations, and handle incoming calls
• Manage voicemail and respond to inquiries in a timely manner
• Coordinate internal work orders (security, maintenance, housekeeping)
• Coordinate travel arrangements and assist with event planning
• Order and manage office supplies, equipment, and inventory
• Distribute mail and school purchases to appropriate staff
• Maintain staff directory and center calendar
• Create internal event flyers and assist with school communications
• Track expenses and maintain reports using Excel
• Support cultural events, student activities, and engagement initiatives
• Supervise Drop-In Center staff and ensure proper staffing and operations
• Perform additional administrative and operational duties as assigned

Education & Experience

• High School diploma required
• 3-5 years of office management or administrative leadership experience required
• Bachelor's degree or Certified Office Manager designation preferred

Preferred

• Bilingual Spanish skills strongly desired

• Strong customer service mindset with a professional, "can-do" attitude
• Excellent organizational and multitasking skills in a fast-paced environment
• Ability to prioritize tasks and adapt to changing needs
• Strong communication skills (written and verbal)
• High level of professionalism, discretion, and empathy
• Ability to analyze information and make sound decisions
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems
• Ability to build positive relationships with diverse populations

• Direct supervision of Drop-In Center staff

• Medium physical activity (lifting up to 50 pounds occasionally)
• Regular standing, walking, and movement throughout the day
• Frequent use of hands, communication, and computer systems

• Office-based school environment with minimal exposure to external conditions
• Quiet, professional setting focused on student success

At Goodwill Industries of the Chesapeake, we are committed to empowering individuals through education, workforce development, and community support. The Excel Center offers adults the opportunity to earn a high school diploma-and this role plays a key part in that mission.

If you thrive in a fast-paced environment, enjoy working with students and the community, and take pride in creating organized, welcoming spaces-this role is for you.

?? Learn more about benefits and careers:

https://goodwillches.org/about-us/goodwill-careers/

EOE, including Disability/Vets