Front Desk Manager | Ft Lauderdale Downtown Courtyard

Shaner Hotels has an exciting opportunity to join our team at the Fort Lauderdale Downtown Courtyard by Marriott. Located just minutes from the beautiful Fort Lauderdale Beach, this 137-room hotel offers an exceptional guest experience with modern accommodations, a spectacular rooftop bar and pool, and a prime downtown location.

With over 2,300 square feet of flexible meeting and event space, our hotel welcomes both business and leisure travelers while providing associates with the opportunity to grow their hospitality careers in a dynamic and engaging environment.

At Shaner Hotels, we are committed to delivering exceptional service, creating memorable guest experiences, and providing our associates with opportunities for professional growth. If you are passionate about hospitality and enjoy being part of a team that makes a difference every day, we invite you to explore this exciting opportunity and join our team!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Join a team dedicated to delivering outstanding guest experiences while providing opportunities for professional growth and career advancement. As a Front Desk Manager, you will play a vital role in shaping the guest journey, developing future hospitality leaders, and contributing to the success of the hotel.

The Front Desk Manager is responsible for leading all front office operations while delivering exceptional guest service, maximizing room revenue, and ensuring compliance with brand and company standards. This position oversees the daily functions of reservations, registration, guest services, telephone operations, and guest accounting while fostering a culture of service excellence and team development.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, possesses strong operational knowledge, and is committed to creating memorable guest experiences.

Essential Duties and Responsibilities

• Work a flexible schedule, including weekends, holidays, and varied shifts, as business demands require.
• Maintain comprehensive knowledge of hotel amenities, room types, rates, availability, and daily arrivals and departures.
• Resolve guest concerns and complaints promptly and professionally to ensure guest satisfaction and loyalty.
• Recruit, train, coach, and develop front office team members while ensuring completion of all required training programs.
• Review daily business levels, anticipate operational challenges, and implement solutions to maximize efficiency and guest service.
• Prepare and manage weekly schedules in accordance with labor guidelines and forecasted occupancy, adjusting as necessary to meet business demands.
• Maintain proficiency in Night Audit procedures and provide ongoing training and support to team members.
• Ensure all month-end reports and operational documentation are completed accurately and timely.
• Support front office staff as needed to maintain exceptional service standards.
• Monitor cleanliness, organization, and presentation of all front office areas.
• Ensure compliance with all cash-handling, accounting, and internal control procedures.
• Uphold and promote company and brand standards through leadership, accountability, and continuous improvement.

• Perform other duties as assigned.

Leadership Responsibilities

• Lead, motivate, and develop a high-performing front office team.
• Foster a culture of hospitality, teamwork, and accountability.
• Implement and maintain service standards that support guest satisfaction and operational excellence.
• Serve as a role model for professionalism, guest engagement, and employee development.

Qualifications

• Minimum of 1-3 years of front office management experience within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to read, interpret, and apply safety rules, operating procedures, and company policies.
• Ability to effectively communicate with guests, team members, and management.
• High school diploma or equivalent required; college coursework or degree preferred.
• Bilingual English/Spanish skills are a plus.

• Knowledge of local attractions, events, and activities relevant to hotel guests preferred.

Join a team dedicated to delivering outstanding guest experiences while providing opportunities for professional growth and career advancement. As a Front Desk Manager, you will play a vital role in shaping the guest journey, developing future hospitality leaders, and contributing to the success of the hotel.