New

Technology Customer Support Representative

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jun 16, 2026
Overview We are seeking a Technology Support Professional who is passionate about the financial services industry and delivering exceptional client experiences. In this role, you will provide end-to-end technical support to a client base of sophisticated financial professionals, ensuring seamless navigation and use of proprietary financial technology platforms and related applications. This position requires a strong blend of technical troubleshooting, customer service, and the ability to communicate complex information in a clear, concise way. Key Responsibilities * Provide technical support to financial professionals, assisting with navigation and troubleshooting of proprietary and third-party software, office applications, and web browsers * Drive first-contact resolution by guiding users through systems, processes, and technology platforms * Maintain working knowledge of all supported products and clearly explain features, differences, and use cases * Collaborate cross-functionally with teams including Technical Support, Onboarding, Business Operations, and Cash Management * Resolve inquiries via phone, email, and chat in a timely and professional manner * Accurately document issues in a service tracking system and partner with escalation teams as needed * Maintain awareness of known issues and provide alternative solutions when applicable * Advocate for users by providing feedback and suggesting improvements to internal teams * Support account maintenance tasks such as transaction inquiries and document review * Ensure all client interactions meet high service standards and comply with financial regulations * Handle high-volume support in a fast-paced, structured environment * Research and resolve complex issues while setting clear expectations and next steps * Build relationships across internal teams to ensure timely resolution and service delivery * Deliver a high-quality client experience through professional communication and a solutions-oriented approach Qualifications We are looking for candidates who are collaborative, adaptable, and committed to delivering a world-class client experience. Required Skills * Strong proficiency with Microsoft Windows, Office Suite, Exchange, iOS, Android, and web browsers * Excellent troubleshooting and problem-solving abilities * Strong organizational and time management skills * Exceptional verbal and written communication skills * Ability to simplify complex technical concepts for end users * Strong interpersonal skills with the ability to handle challenging or escalated situations * Ability to thrive in a fast-paced, structured environment * Adaptability and willingness to continuously learn new technologies Industry Knowledge * Basic familiarity with financial advisory or brokerage environments * Understanding of financial terminology (or willingness to learn quickly) Education & Experience * Bachelor's degree preferred * 1-3 years of experience in financial services, technical support, or a related field Preferred Certifications * Securities Industry Essentials (SIE) * Microsoft Office Specialist (MOS) * Microsoft Certified Professional (MCP) * CompTIA A+ * Additional relevant certifications or licenses as required Core Competencies * Customer-focused mindset * Strong work ethic and reliability * Team-oriented with a collaborative approach * Continuous improvement and learning mindset * Ability to manage multiple priorities effectively Job Type & Location This is a Contract position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Jun 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.