Director, Customer Platform Engineering

THE ROLE:

At AMD, we push the boundaries of innovation to solve the world's most important challenges.As the Director of Customer Platform Engineering within the Compute & Enterprise AI Solutions (CEAIS) Customer Engineering organization, you will lead a horizontal engineering organization responsible for enabling successful deployment, adoption, optimization, and lifecycle support of AMD compute and AI solutions across Enterprise, Enterprise AI, Cloud, Sovereign AI, and HPC customers.

This highly visible leadership role oversees Platform Application Engineering (PAE), BIOS Application Engineering (BAE), Security Engineering, and Technical Collateral & Enablement teams. Working closely with customers and AMD engineering organizations, you will drive customer deployment success, accelerate adoption of AMD technologies, and ensure customer requirements and deployment experiences influence future products, platforms, and solutions.

THE PERSON:

The ideal candidate is a strong technical and organizational leader with deep experience in datacenter platforms, AI infrastructure, BIOS and firmware technologies, system integration, security, and large-scalecomputeenvironments. You have a proventrack recordof building and leading high-performing engineering organizations while successfully supporting strategic customers and complex technical engagements.

You are equallycomfortableengaging with customer executives, architects, and engineering teams while partnering with AMD Product Management, Engineering, Architecture, Sales, and Customer Engineering leaders. Youpossessa customer-first mindset, strong technical credibility, and the ability to drive alignment, execution, and customer success across multiple teams and disciplines.

KEY RESPONSIBILITIES:

• Lead and scalea horizontalCustomer Platform Engineering organization spanning Platform Application Engineering (PAE), BIOS Application Engineering (BAE), Security Engineering, and Technical Collateral & Enablement teams.

• Drive customer deployment success, platform adoption, platform readiness, and operational enablement for AMD compute and AI solutions across Enterprise, Enterprise AI, Cloud, Sovereign AI, and HPC customer segments.

• Serve as a trusted technical advisor and executive escalation point for AMD's strategic customers, building strong relationships with customer executives, architects, platform engineering teams, and operational leaders.

• Provide technical leadership for customer deployments and drive resolution of complex platform architecture, BIOS/firmware, software, performance, security, networking, storage, and system integration challenges.

• Partner closely with Customer Engineering leaders, Product Management, Engineering, Architecture, Sales, and FAE organizations to align customer requirements with AMD technologies and deployment strategies.

• Act as the voice of the customer within AMD, ensuring customer requirements, deployment experiences, and operational insights influence future product, platform, software, and firmware roadmaps.

• Drive the development of deployment best practices, reference architectures, technical collateral, and enablement content that accelerate customer adoption and time-to-value.

• Mentor and develop managers and senior engineers, building organizational capability and a high-performance, customer-focused culture.

• Drive operational excellence through structured rhythms, metrics, and continuous improvement focused on customer success and deployment outcomes.

• Evangelize AMDcomputeand AI platform capabilities with customers and ecosystem partners, helping drive successful deployment and adoption of AMD solutions.

PREFERRED EXPERIENCE:

• Several years of experience in platform engineering, systems engineering, customer engineering, datacenter infrastructure, AI infrastructure, cloud computing, HPC, or related technical disciplines.

• Several years of leadership experience managing managers and leading global engineering organizations.

• Deep understanding of datacenter systems, AI infrastructure, cloud architectures, enterprise platforms, platform architecture, BIOS/firmware technologies, and large-scalecomputeenvironments.

• Experience supporting platform bring-up, deployment readiness, firmware adoption, workload optimization, and large-scale customer deployments.

• Strong knowledge of system integration, performance optimization, networking, storage, security, and infrastructure operations.

• Proven ability to build and lead customer-facing technical organizations and develop strong relationships with strategic customers and partners.

• Demonstrated success influencing cross-functional teams and driving customer adoption of complexcompute, AI, cloud, or enterprise infrastructure solutions.

• Strong communicationand executive presentation skills with the ability to engage effectively with both technical and business stakeholders.

ACADEMIC CREDENTIALS:

Bachelor's orMaster's degree in Electrical Engineering, Computer Engineering, Computer Science, ora relatedtechnical field.

LOCATION:

Santa Clara, CA or Austin, TX

This role is not eligible for visa sponsorship.

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