Security Officer Dispatch Console

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Console in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch Professional in a busy retail location, where you will monitor activity, coordinate responses to security-related incidents, and support teams through clear communication and customer-focused service. In this role, you will help maintain an organized environment while staying visible as a reliable resource. Bring your agility, integrity, and teamwork to a caring, innovative company that puts people first.

Position Type: Part Time

Pay Rate: $21.50 / Hour

Job Schedule:

What You'll Do:

Provide customer service to clients, visitors, and staff by carrying out site-specific procedures, dispatch-related protocols, and when appropriate, emergency response activities.
• Monitor radios, telephones, alarms, and other communication systems to receive calls for service, prioritize incidents, and dispatch security-related personnel to the appropriate location.
• Maintain detailed activity logs, incident reports, and dispatch records, and communicate updates to site leadership, local authorities, and/or emergency responders as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating information between on-site personnel and management during routine and urgent events.
• Support regular and random patrol activity by tracking officer status, documenting coverage throughout the location, and helping to deter unauthorized activity through timely communication and response coordination.

Minimum Requirements:

• CPR and First Aid certification is preferred.
• The ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.