Senior Manager, Business Performance & Initiatives (Business Savings & Membership)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Provides strategic leadership for Program Delivery, Performance & Initiative support functions for the business, including project/program management, portfolio management, and/or business optimization. Oversees multiple operational and support activities, ensuring alignment with enterprise strategy and delivery excellence. Leads a broad scope of business activities that include business deposit products, debit cards, digital payments, treasury management operations, business fraud and BSA/AML, member onboarding, and associated depository technologies. The role also provides senior leadership oversight of Business Solutions analytics, ensuring disciplined performance management, reporting, and insight-driven decision-making. Drives operational performance, owns member experience, and growth outcomes across Business Solutions, ensuring initiatives are data-informed, aligned to enterprise priorities, and executed with strong governance, risk management, and cross-functional collaboration.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Set functional strategy and oversee execution of business performance and initiatives across multiple delivery disciplines.
• Lead policy development and implementation for program governance, delivery standards, and performance metrics.
• Integrate change management practices into initiative planning and execution.
• Drive business performance outcomes, including operational health, service delivery, and member experience across supported functions.
• Translate strategy into execution, ensuring initiatives align to enterprise priorities and deliver measurable business impact.
• Own performance of business deposit products, including balances, net new money, retention, fee income, and product mix.
• Provide leadership oversight of treasury management operations, debit card, and digital payments.
• Partner closely with Branch Leadership and Contact Center to support execution, service quality, and business member experience.
• Partner with senior leadership to align initiatives with business and enterprise priorities.
• Oversee performance analytics and KPI governance, ensuring dashboards, reporting, and insights inform decision-making and prioritization.
• Make strategic decisions impacting budgets, resource allocation, and operational effectiveness.
• Lead cross-functional initiatives involving operations, product, technology, and risk partners to ensure seamless execution and delivery readiness.
• Ensure strong governance, compliance, and risk alignment, including partnership with Compliance and adherence to regulatory expectations (including BSA/AML considerations).
• Foster a culture of accountability, innovation, and continuous improvement.
• Develop future leaders and build bench strength through talent development and succession planning.
• Represent the function in enterprise planning forums and cross-functional leadership groups.
• Ensure consistency and scalability of delivery practices across the organization.
• May perform other duties as assigned.

Qualifications

• 10+ years relevant work experience; 6+ years of management experience.

• Extensive experience in leading enterprise-wide initiatives and delivery functions.

• Deep knowledge of project, program, and portfolio management methodologies.

• Experience with performance management, analytics, and KPI-driven decision making.

• Experience operating in complex, regulated environments with governance and compliance expectations.

• Strong strategic thinking, business acumen, and decision-making capabilities.

• Proven ability to lead through influence and manage complex stakeholder environments.

• Expertise in organizational change, governance, and performance measurement.

• Ability to guide multiple teams and functions toward shared outcomes.

• Bachelor's degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience.

Desired Qualifications

• Master's degree in Business Administration, Project Management, or related field, or equivalent combination of education, and experience.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

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