Referral Coordinator - Lee Physician Group - Remote post 90 days on site

Location:Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: LPG Referral

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Schedule: Monday Friday | 8:00 AM 4:30 PM
Work Type: Full Time
Pay Range: $20.50 $24.09 per hour
All external candidates will start at $20.50/hour
Eligible for LOCAL Southwest Florida candidates only
Remote opportunity available after 90 days of successful onsite performance

Join the team at Lee Health and become part of an organization that is committed to delivering exceptional patient care while supporting professional growth and career advancement. We are seeking a highly organized, detail-oriented Referral Coordinator who understands the importance of timely, accurate, and compassionate coordination of patient referrals within a fast-paced healthcare environment.

This is an excellent opportunity for candidates with prior experience navigating medical referral workflows, insurance authorization processes, specialty scheduling coordination, and provider communication.

• Monday through Friday schedule with work-life balance

• Competitive compensation with pay above market for this role

• Opportunity to work remotely after successful onsite training and performance period

• Supportive leadership and collaborative team environment

• Career growth opportunities within a nationally recognized healthcare system

• Meaningful work that directly impacts patient access to care

• Coordinate and process incoming and outgoing patient referrals

• Work closely with provider offices, specialty practices, and patients to ensure seamless care coordination

• Verify referral accuracy and ensure all required documentation is complete

• Navigate insurance and authorization requirements efficiently

• Communicate professionally with patients, physicians, and clinical staff

• Maintain strong attention to detail while managing high-volume workflows

• Help ensure patients receive timely specialty care appointments and follow-up

We are especially interested in candidates who have:

• Experience with medical referrals, scheduling, authorizations, or healthcare coordination workflows

• Strong understanding of provider office operations and patient access processes

• Excellent communication and customer service skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong computer and EMR navigation skills

• A positive, team-oriented mindset with strong professionalism

Candidates with prior experience in specialty offices, centralized scheduling, referrals, patient access, or insurance coordination are highly encouraged to apply.

At Lee Health Careers, we believe our team members are the heart of what we do. We are proud to offer a collaborative culture where employees are supported, valued, and encouraged to grow their careers while making a difference in the lives of our patients and community every day.

Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.

Education:High School diploma or GED equivalent required. Post high school training or college preferred.

Experience:Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.

Certification:N/A

License:N/A

Other:This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.

US:FL:Fort Myers