Access Associate Senior - Children's Riverside

UVA Health Children's has opened two new pediatric outpatient locations at UVA Health Medical Park Riverside in northern Albemarle County. The new locations are Pediatric and Specialty Care Riverside and Teen and Young Adult Care Riverside. They join the UVA Health Children's Pediatric Neurodevelopmental and Behavioral Health clinic at UVA Health Medical Park Riverside, which opened in December 2024 in partnership with Sentara Martha Jefferson Hospital to expand access to behavioral health and neurodevelopmental care for children across Central Virginia.

Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role is eligible to be fully remote after 6 months of training and supports call center functions of multiple pediatric and women's outpatient locations.

The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience, We also offer a $3,500 sign on bonus which requires a 2-year commitment to UVA Health.

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

On any given day, you may:

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy

• Coordinate and manage appointment scheduling across a variety of specialty and primary care services

• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps

• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges

• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and cross functioning teams while upholding UVA Health's high standards of excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of a leading academic medical center recognized for advancing clinical care, research, and education

• Work in a Magnet-designated environment that values collaboration, accountability, and professional growth

• Gain exposure to diverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations

• Join a team committed to exceptional patient experiences, where access is seen as the first and most critical step in the care journey

• Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovation

• Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive timely, efficient, and compassionate entry into care.