Front Desk Agent/Guest Services

Shaner Hotels is excited to offer an exceptional career opportunity at the Courtyard by Marriott Newark-University of Delaware, located on the scenic campus of the University of Delaware in Newark, Delaware. Combining modern accommodations with outstanding hospitality, our hotel delivers exceptional guest experiences through impeccable service and innovative amenities.

Our beautifully appointed guest rooms feature spacious work areas, complimentary Wi-Fi, and the comforts today's travelers expect. As one of Delaware's first Green Lodging certified hotels, we are proud of our commitment to environmental sustainability while maintaining the highest standards of guest service..

As a member of the Shaner Hotels family, you'll join an award-winning hospitality organization dedicated to developing talent, fostering career growth, and creating exceptional guest experiences. Whether you're beginning your hospitality career or looking to advance into your next leadership opportunity, the Courtyard by Marriott Newark-University of Delaware offers the support, resources, and opportunities to help you succeed.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

What You'll Do

As a Guest Service Representative, you'll be the first and last impression of the hotel - the "face" of our property. Your daily responsibilities will include:

• Warmly welcoming and checking in guests according to Marriott standards
• Answering calls with professionalism (within 3 rings!)
• Handling guest requests, complaints, and special needs with confidence and care
• Managing room assignments, availability, and group activities
• Processing accurate check-outs and payments
• Balancing your cash bank and keeping it secure
• Communicating effectively with all departments to ensure a seamless guest experience
• Generating and distributing daily reports
• Following all policies for payment, credit, and cash handling
• And, of course, other duties as assigned - no two days are ever the same!

What We're Looking For

The ideal candidate will:

• Have strong communication skills and a friendly, professional demeanor
• Be tech-savvy and quick to learn hotel systems
• Love working with people and solving problems on the spot
• Stay calm under pressure and keep a positive attitude
• Be reliable, detail-oriented, and eager to help

Perks & Benefits

We take care of our team members with:

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Employee assistance program
• Hotel & travel discounts
• Referral bonus program
• Flexible scheduling

Apply Today!

If you're ready to make a difference in every guest's stay - apply now and join a team that loves what they do!