Digital Banking Business Fulfillment

Job Summary: Under the direction of the VP Digital Banking Business Fulfillment Manager, performs all required functions in accordance with regulatory compliance guidelines with a special focus on business customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs daily designated functions of Remote Deposit Capture (RDC), Business Online Banking, Business Online Wires, Bill Pay, and ACH Origination such as:
• Customer onboard/offboarding for Cash Management services




• Perform maintenance for all assigned Cash Management Services
• Temporary & Permanent Limit increases/decreases
• Reviewing and taking necessary action on system reports




• Complete assigned CRM accurately, completely, and within SLA.
• Effectively manage multiple work assignments, follow set priorities, and meet established deadlines for daily/weekly/monthly assigned work and reporting.
• Maintain high level of knowledge of the Bank's business/cash management products and services and managing inherent risks with these services.




• Assist with implementation of all directives, polices, procedures and changes in regulations pertaining to business banking/cash management services.
• Take an active role in Digital Banking Business related projects, including, but not limited to, creating/updating project plans, test scripts, procedures, and training materials. This includes integrations between multiple vendors to expose additional feature/functionality to the bank's customer base, keeping customer experience and process efficiencies at the forefront.




• Serve as a resource and content expert for team members.




• Provide primary customer service function to resolve all workflow, payment transaction or other operational questions/issues posed by the customer via phone, email, internet banking or any other service related to commercial deposits or cash management products
• Collaborate internally and with 3^rd party service providers to troubleshoot and resolve technical issues
• Complete assigned periodic service reviews accurately, completely, and within SLA.
• Assist with periodic review of risk assessments associated with Digital Banking Business products/services.
• Provide customer onboarding support as necessary.
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Highly motivated and experienced managing multiple tasks
• Demonstrate and promote high ethical standards and behavior
• Ability to analyze and solve problems
• Maintain a professional manner at all times
• Be an active team player
• Adapt and help others manage change
• Fluent in written and verbal English communication skills
• Strong computer and technical skills
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• 3-5 years of business banking experience required
• Prior business banking/cash management experience preferred
• High school diploma or equivalent required

PAY RANGE: $29.34 - $38.14 - hourly

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.