Service Aide

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Provides customers of Hospitals, POB, and ACC with accurate and efficient directions, meeting customer service standards.
• Coordinates information desk activities to ensure customer needs are addressed effectively and professionally.
• Maintains working knowledge of hospital operations policy, procedures and location of services to provide accurate information and highquality service.
• Demonstrates proficiency in and commitment to CARES behavior standards, including compassionate and respectful communication.
• Adheres to HIPAA and patient privacy requirements at all times while maintaining respectful interactions.
• Effectively interacts with customers to understand their needs, explain information clearly, and demonstrate compassionate and respectful service.
• Demonstrates effective, compassionate, and respectful communication skills in person and via telephone with patients, visitors, physicians, staff, and external partners.

• Serves as a secondary point of contact for onsite volunteers during assigned shifts and provides courteous, respectful support.
• Provides administrative support throughout the volunteer lifecycle, including data entry, volunteer hour tracking, file management, meal voucher distribution, and report generation.
• Welcomes volunteers, provides basic guidance, and directs them to appropriate assignments or contacts using compassionate communication.
• Responds to routine volunteer questions and escalates concerns in a professional and respectful manner.
• Provides scheduled and asneeded coverage for the gift shop, delivering excellent customer service and maintaining a welcoming environment.
• Assists customers and processes sales in accordance with established procedures while demonstrating courteous and respectful service.
• Follows cashhandling and pointofsale guidelines and reports discrepancies or issues promptly.

Qualifications:

• High School Diploma or GED
• Three or more months experience using multiline phone systems and computers
• Strong verbal and written communication skills, including the ability to demonstrate compassionate and respectful communication with diverse populations..
• Proficient with Microsoft Office applications

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.