New

Customer Service Representative

TEKsystems
$26.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Everett
Apr 25, 2026
Description We are seeking an experienced and analytical Customer Service Representative dedicated to supporting one of our largest Pacific Northwest customers. This is an elevated CSR role responsible for full-cycle customer support, including sourcing, quoting, order entry, purchasing, expediting, and customer specific inventory analysis. This position is exclusively based on-site at our branch in Everett, WA. This is not a remote position. In addition to traditional customer service responsibilities, this role performs inventory data analysis, generates reports, evaluates Min/Max (up-to) levels and replenishment trends, and makes recommendations to ensure supply continuity and operational efficiency for the customer. The ideal candidate is highly organized, analytical, proactive, and comfortable working independently while collaborating across departments. Customer Service & Order Management Serve as the primary point of contact for our customer Manage all customer inquiries, requests, and issue resolution Prepare and follow up on quotes Accurately enter and manage orders using ERP system (Prophet 21) Coordinate with site support, warehouse, solutions and other teams to ensure timely fulfillment Expedite open quotes and orders with urgency and accuracy Ensure customer-specific requirements are consistently met Sourcing & Purchasing Source products across approved supplier network Communicate with suppliers to obtain pricing, lead times, and availability Issue purchase orders and management supplier follow-up Leverage Stellar supplier partnerships to best serve the customer Inventory & Data Analysis Monitor customer-specific inventory Review and maintain Min/Max and safety stock levels Create reports and analyze usage trends Identify replenishment risks and make inventory level recommendations Support data-driven decision-making to optimize inventory investment and availability Collaboration & Process Excellence Follow established CSR, Warehouse, Solutions, and Quality processes Learn and utilize automated or semi-automated systems implemented for the customer Maintain strong communication internally and externally Engage in continual learning of Stellar services, programs, processes, and product offerings Follow all customer guidelines, safety requirements, and required training protocols Skills customer support, MS Excel, crm systems, data entry, customer service Top Skills Details customer support, MS Excel, crm systems, data entry Additional Skills & Qualifications Education: High School Diploma or equivalent Required Knowledge and Skills Strong customer service orientation Analytical mindset with ability to interpret data and make recommendations Problem-solving skills and ability to work through supply challenges Prior sourcing or purchasing experience preferred Proficient in Microsoft Office, especially Outlook and Excel Experience with ERP systems (Prophet 21 preferred but not required) Excellent verbal and written communication skills Self-motivated with ability to work independently Experience 2-3 years of relevant customer service, sourcing, our purchasing related experience Experience supporting a dedicated or key account preferred Experience Level Intermediate Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Everett, WA. Pay and BenefitsThe pay range for this position is $26.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Everett,WA. Application DeadlineThis position is anticipated to close on Apr 29, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.