CRM Intern

Position Title: CRM Intern

Who CITY Is:

St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500+ visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.

Position Summary

The CRM Intern will support the day-to-day administration, reporting, and operational processes that drive ticketing success for St. Louis CITY SC. This position provides exposure to multiple aspects of a professional sports organization, including CRM management, sales support, and customer data analytics.



Essential Duties and Responsibilities

Assist in building and maintaining data visualizations, reports and workflows to support cross departmental business units.

Use Excel and business intelligence tools (e.g. Salesforce, Tableau) to explore data, identify trends, and prepare reports for leadership.

Assist with data entry, updates, and maintenance while ensuring accurate, organized records through data validation, integrations, and documentation.

Assist in KPI tracking, sales pacing, and retention analysis for revenue and engagement metrics.

Contribute to fan segmentation projects.

Perform other related duties and projects as assigned.

Qualifications

Currently enrolled in a Bachelor's or Master's program in Business Analytics, Statistics, Data Science, Information Systems, Sports Management, or related field.

Prior experience or coursework in CRM, data analytics or Business Intelligence preferred

Proficient in Microsoft Excel, Word, PowerPoint and comfortable learning new software systems.

Familiar with Power BI or Tableau preferred.

Exposure to Python, R or SQL a plus.

Sports industry experience a plus.

Knowledge, Skills, and Abilities

Detail-oriented and highly organized, with a strong analytical mindset and natural curiosity.

Excellent communication, problem-solving, and interpersonal skills.

Ability to manage multiple tasks, projects, and deadlines in a fast-paced environment.

Collaborative, team-oriented attitude with a commitment to service excellence and continuous learning.

Professional, dependable, and able to handle sensitive information with discretion.

Learning Objectives

Gain hands-on experience with CRM systems, marketing data, BI tools, and analytics.

Learn how integrated systems drive fan engagement and business performance.

Develop skills in reporting, operations, and cross-functional teamwork.

See how analytics informs and improves strategic decisions.

Understand how CRM, ticketing, and fan data connect within the sports industry.

Estimated Workload

Hours per week: 25-30 hours average

Duration: 8 months (May-Dec)

On-Site only

Shifts may include event days, evenings, and/or weekends as needed.