Reservation Sales Representative - Part Time - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.

HOW YOU WILL IMPACT OUR MISSION
The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor.

WHAT YOU WILL DO

• Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
• Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.
  
  

WHAT WE ARE LOOKING FOR

We're seeking enthusiastic and customer focused individuals to join our dynamic call center team! Ideal candidates will have strong communication skills, a friendly and professional demeanor, and the ability to handle a wide range of guest inquiries and transactions with confidence and care. We offer a hybrid work-from-home schedule, requiring team members to have a quiet, designated work area at home, free from excessive noise and distractions, with access to high-speed internet.

Must be at least 18 years of age and able to work any day of the week, including weekdays, weekends, and holidays.

JOB EXPERIENCE

• Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.
• Bilingual Spanish language skills preferred.

EDUCATION AND CERTIFICATIONS

• High School Diploma Required
  
  

SKILLS AND KNOWLEDGE

• Able to operate moderately complex computer software programs.
• Must have basic mathematical knowledge and acumen to process payments.
• Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
• Able to communicate effectively both orally and in writing.
• Demonstrated ability to handle multiple tasks in an efficient manner.

SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
  

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Hourly Part-Time Non-Exempt Position
• Hourly Rate: $21.26

About The Salary Ranges

The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time.

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests' experiences, deepens our connection to our community, and supports the wildlife we serve.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.

San Diego Zoo Wildlife Alliance is a drug free workplace.