Patient Access Manager - PRESNow

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Oversee daily unit operations and ensure all admitting functions are completed accurately and on time.

• Support and guide supervisors and staff, including performance evaluations, coaching, and ongoing feedback.

• Monitor productivity, staffing needs, and workflow efficiency to optimize team performance.

• Identify training needs and support continuous skill development across the department.

• Lead quality assurance efforts, assess performance trends, and drive improvement initiatives.

• Track key performance measures to evaluate department impact and identify opportunities for growth.

• Define clear roles, responsibilities, and expectations to support team success.

• Collaborate with the Patient Access Director on operational updates, barriers, and policy recommendations.

• Refine workflows, space utilization, and technology to improve efficiency and service quality.

Qualifications:

Education: Bachelor's degree in business administration or a related field, or equivalent experience per organizational standards.

Experience:

• 3-5 years of Patient Access experience in a healthcare setting, including at least 1 year of supervisory or managerial responsibility overseeing 10+ employees.

• Demonstrated progression in responsibility and accountability is preferred.

• Strong written and verbal communication skills with a high level of professionalism.

• Detailoriented, resultsdriven, and able to work independently while making sound decisions.

• Excellent problemsolving, organizational, and peoplemanagement abilities, with the capacity to perform effectively under pressure.

• Proficient keyboarding skills to support accurate and efficient data entry.

• Working knowledge of Microsoft Office applications.

• Successful completion of the EPIC proficiency test with a minimum score of 85% upon completion of training.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.