New

Conversation Designer

TEKsystems
$70.00 - $80.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Apr 21, 2026
There is a preference for Dallas, but the client is open to seeing remote candidates. Description As a Conversation Designer, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You'll design intuitive dialog flows, validate functionality, and optimize language to ensure seamless interactions utilizing best practices in user-centered design. This role involves leading projects with Product Owners, collaborating with designers, researchers, developers, and business stakeholders to craft voice and messaging strategies. Ideal candidates bring expertise in voice interaction, information design, analytics, and user research, along with a passion for creating meaningful and impactful customer experiences. In this role you will: Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights Participate across all product phases: discovery, delivery, and iteration Lead collaborative design reviews with the product team to ensure user-centric solutions. Delivers in a fast-paced, collaborative agile environment Practices holistic experience design Gathers a deep understanding of product business requirements, customer behavior, and technical limitations Present and advocate for user-centered design and effectively articulate design decisions Skills* Design, Ux design, Genesys, Voiceflow Top Skills Details Design,Ux design,Genesys,Voiceflow Additional Skills & Qualifications Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc. Experience in AI, chatbot/IVR strategy, conversation design, and optimization Knowledge of Natural Language Processing and Prompt Engineering Familiar with Agile principles and able to work effectively with cross-functional teams. Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing Adaptability to accommodate constantly changing priorities Self-motivated, positive attitude, quick to learn and a growth-oriented mindset Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences Contact center and/or customer service experience a plus Bilingual a plus (English + Spanish) Applicable experience might look something like this: Designed and optimized IVR, virtual-agent, and onboarding journeys to improve routing, usability, and containment. Experience Level* Expert Level Job Type & LocationThis is a Contract position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Dallas,TX. Application DeadlineThis position is anticipated to close on Apr 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.