Special Loans Specialist, Canton
 Dollar Bank, FSB | |
 United States, Ohio, Canton | |
| 300 Tuscarawas Street West (Show on map) | |
 Apr 10, 2026 | |
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The Special Loans Specialist I is responsible for performing all duties and functions required within the Special Loans Department. Departmental duties include but are not limited to servicing of adjustable-rate mortgages and variable rate consumer loans, including sending required initial and subsequent rate adjustment notices, ensuring accuracy of adjustable-rate changes, and updating indexes. Departmental duties also include processing of retention and hardship modifications, escrow modifications, title transfers, partial releases, recasts, successor in interest processing, assumptions, and oil and gas lease requests. The department interacts directly with customers and staff must be able to work in a team environment. The processor must have a working knowledge of Dollar Bank's retail loan products, processes, controls, procedures, and investor and bank guidelines.
Qualifications * High School diploma or GED required; college degree preferred in a business-related field. * Minimum of 6 months prior customer service experience with direct customer contact required. * Minimum of 12 months of Mortgage Servicing or Banking experience required. * Knowledge of retail loan documents preferred. * Must be able to manage time efficiently, prioritize tasks, and balance competing and changing priorities in a demanding work environment. * Ability to work independently with minimal supervision in a team setting is required. * Must have excellent telephone, written, and verbal communication skills. * Must have strong propensity for detail, accuracy, and confidentiality. * Must have excellent math (amortizations, rate and payment calculations) and analytical skills. * Must be professional and courteous with internal and external customers. * Intermediate level knowledge of Microsoft Excel and Word. Principal Activities/Objectives * Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management. * Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly. * Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process, and responding in a timely manner. * Review, maintain, and update various reports in an accurate and efficient manner. * Understand and comply with all investor and regulatory requirements as well as the Bank's policies and procedures. * Required to be fully competent in all functions within the Special Loans Department. * Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes. * Responsible for performing escrow projections and system maintenance for adjustable rate and escrow lines for hardship modifications. * Responsible for processing requests to establish escrow on mortgage and installment loans. * Responsible for processing Skip-a-Payments. * Must be able to work overtime as needed. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. | |