Field Service Engineer (Plasma Technology) Midwest Region

• Lead the installation and commissioning of plasma etch and deposition systems, including RIE, ICP, CVD, ALD, ALE, and ICP-CVD technologies.
• Ensure systems meet customer specifications, process requirements, and cleanroom standards.
• Verify system readiness and support successful customer acceptance.

• Perform preventive and corrective maintenance on sophisticated semiconductor equipment.
• Diagnose root causes of technical issues and implement effective long-term solutions.
• Validate repairs against vacuum, process, and performance specifications.

• Serve as a trusted technical advisor to customers.
• Provide operator training and technical guidance to maximize system uptime and performance.
• Deliver responsive support and maintain a high level of customer satisfaction.

• Investigate and resolve hardware, electrical, vacuum, RF, pneumatic, and software-related issues.
• Utilize advanced diagnostic equipment including vacuum leak detectors, RF power meters, DVMs, LCR meters, and multimeters.
• Provide remote support when necessary to minimize customer downtime.

• Perform system calibrations, upgrades, and performance enhancements.
• Support installation of new components, including pumps, RF generators, APCs, MFCs, PLCs, and control systems.
• Maintain accurate service documentation and share knowledge across teams.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical discipline.
• Equivalent semiconductor equipment service experience will also be considered.

• 3-5 years of field service experience within the semiconductor industry.
• Strong experience supporting plasma etch and/or deposition equipment.
• Familiarity with cleanroom environments and semiconductor manufacturing processes.
• Hands-on experience with vacuum systems including turbo, cryo, and roughing pumps.
• Experience troubleshooting 208V electrical systems and 24V control circuits.

• Strong understanding of RF power systems and inductively coupled plasma (ICP) technology.
• Working knowledge of semiconductor processes including RIE, PECVD, ICP, and ALD.
• Ability to interpret electrical, mechanical, pneumatic, and process schematics.
• Experience using diagnostic and calibration tools in a semiconductor environment.

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  Familiarity with other similar platforms, vacuum systems, and components.
  
  
• Experience calibrating and optimizing APCs and MFCs.
• Knowledge of advanced vacuum and process control technologies.

• Enjoys solving challenging technical problems and finding lasting solutions.
• Takes pride in delivering outstanding customer service.
• Communicates clearly and builds strong customer relationships.
• Thrives in both independent and team-based environments.
• Is adaptable, proactive, and committed to continuous learning.
• Maintains high standards of organization, safety, and professionalism.

• Valid driver's license, passport, and ability to travel independently.
• Ability to travel extensively (90%) Monday through Friday across North America.
• Comfortable working in cleanroom environments and confined spaces.
• Able to safely lift and handle equipment weighing up to 50 lbs.
• Strong manual dexterity and attention to detail.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.