PRODUCT MANAGER Epic Patient Access

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PRODUCT MANAGER EPIC PATIENT ACCESS

Montefiore is ranked among the top hospitals nationally and regionally byU.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a system-level priority, and we are seeking a Product Manager to join our Epic IT team.

Responsibilities include:

• Define and evolve the product vision, roadmap, and KPIs for Epic Prelude, including registration, insurance verification and patient self-registration workflows.
• Partner with clinical, operational, revenue cycle, and IT leadership to align product strategy with organizational goals.
• Lead discovery efforts to identify workflow gaps, patient access challenges, and enhancement opportunities.
• Lead discovery and execution of integrated enhancements and projects
• Partner with operations to ensure alignment of Epic facility hierarchy with operational reality.
• Maintain Epic's facilitystructure optimization across new site expansions, ambulatory sites, joint ventures, and specialty centers.
• Oversee build, configuration, and optimization across Prelude and closely related modules.
• Evaluate and implement new Epic features, upgrades, and enhancement requests in alignment with systemwide governance.
• Serve as SME for Epic Prelude and Facility Structure workflows.
• Prioritize and manage the product backlog in collaboration with application analysts and technical teams.
• Drive successful implementation of new capabilities, enhancements, and workflow changes.
• Monitor performance metrics and conduct post-implementation reviews to ensure continuous improvement.
• Partner with training teams to support end-user education and ensure smooth adoption.
• Manage a team of Epic analysts engaged in providing Epic support and enhancements.
  • This includes:
    • Planning the work, delegating effectively and follow up with staff, providing support and guidance.
    • Responsible for resource allocation within his/her product group, managing assignments, and overseeing work for new implementations (new system roll-out or new functionality) and maintenance/support of products.
    • Evaluate the team and its members' level of performance, provide performance management and establish the delivery of top tier services and products.
    • Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
    • Responsible for staffing decisions and promotion of team members.

Requirements include:

• Epic ADT and Prelude certification.
• 3 or more years of experience with Epic Prelude/ADT.
• Experience with Epic Reports and Extracts
• Experience operating in a multifacility health systemwith complex campus structures.
• Strong stakeholder and communication skills.
• Experience managing an Epic technical team

Preferred:

• Experience with Epic RTE
• Familiarity with Agile methodologies (Scrum, Kanban).

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