Spa Front Desk

Description

Do you strive to set yourself apart through gracious hospitality, attention to detail, and exceptional guest service? Are you energized by creating seamless, welcoming experiences in a luxury spa environment? If so, Well Spa at The Pfister Hotel is seeking a Part-Time Spa Guest Services professional to create the first and last impression of our serene wellness experience.

As a Spa Guest Services associate at Well Spa, you will be responsible for delivering warm, polished, and professional service while supporting daily spa operations. This role is essential in creating a calm, organized, and guest-focused environment, ensuring every guest interaction reflects the luxury and care synonymous with The Pfister Hotel.

Built in 1893, The Pfister Hotel is a Milwaukee icon known for gracious service, impeccable style, and elevated guest experiences. Well Spa continues this legacy by offering personalized wellness and relaxation in a refined spa setting.

WHAT YOU WILL BE DOING:
* Greet spa guests warmly and professionally, ensuring a welcoming arrival and departure experience
* Answer phones, respond to inquiries, and manage appointment booking, modifications, and confirmations
* Utilize spa scheduling and POS systems to accurately book services and process payments
* Properly bill spa services, memberships, packages, and retail purchases
* Provide knowledgeable information regarding spa services, treatments, policies, and products
* Support retail sales by recommending services and products in a guest-focused manner
* Maintain the cleanliness, organization, and presentation of the spa front desk and reception areas
* Communicate effectively with Estheticians, Massage Therapists, and Spa Leadership regarding schedules and guest needs
* Assist with daily opening and closing procedures
* Manage guest records while ensuring privacy and confidentiality
* Assist with inventory awareness and supply needs at the front desk
* Handle guest concerns with professionalism, discretion, and care
* Maintain a polished, professional appearance and demeanor at all times
* Collaborate positively with spa and hotel teams
* Perform additional duties as assigned by Spa Leadership

POSITION REQUIREMENTS:
* High school diploma or GED required
* Previous customer service, hospitality, spa, salon, or retail experience preferred
* Strong verbal and written English communication skills
* Ability to multitask and remain calm in a fast-paced environment
* Excellent organizational and time management skills
* Professional, friendly, and service-oriented demeanor
* Ability to use computers, scheduling systems, and office equipment
* Ability to handle confidential information with discretion
* Flexibility to work evenings, weekends, and holidays as business needs require

SCHEDULING & EMPLOYMENT STATUS:
* Full-Time associates generally work an average of 30 hours or more per week
* Part-Time associates generally work an average of up to 25 hours per week
* Schedules are based on business needs and guest demand

WHAT'S IN IT FOR YOU:
* Complimentary, well-balanced meal every shift
* Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
* Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas
* Discounted parking and "two-for-one" Marcus Theatres movie tickets
* Career growth opportunities within Marcus Hotels & Resorts and Well Spa
* Early wage access, paid time off, and company-paid life insurance (benefits vary by eligibility)
* Medical, dental, and vision insurance available after 30 days of employment (Full-Time associates only)
* Employee Assistance Program
* 401(k) with employer match

JOB TYPE: Part-Time, Hourly
PAY RATE: Based on Experience

NOTE:
This document describes the general nature and level of work required of people in this job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Well Spa at The Pfister Hotel is an equal opportunity employer.