Revenue Cycle Operations Director

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Are you ready to embark on a rewarding career in psychiatric healthcare? At Newport Healthcare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field.

If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at Newport Healthcare. Together, we can make a profound difference in the lives of those we serve!

Position Summary:
The Director, Revenue Cycle Operations is responsible for managing all aspects of
reimbursement for Newport Healthcare. Responsibilities include management of verification of
benefits, financial counseling, billing/claims submission, insurance collections, self-pay
management, credit balances, and payment integrity.

Essential Duties:
* Create, execute, and manage revenue cycle processes to include verification of benefits, billing,
insurance collections, client collections, and cash posting.
* Coordinate with Admissions, Utilization Review, Compliance, IT, and field operations to ensure all
billable services performed are billed in a timely fashion, claims are accurate and meet payor
requirements, and a system is in place to evaluate all non-payments and denials and track
payment / denial metrics to identify billing problems or payor issues.
* Coordinate with the VP of Revenue Cycle, Manager of Revenue Analytics, and IT in the
development of a system of KPIs, dashboards, and other reports that measure the productivity
and effectiveness of each Revenue Cycle department.
* Assess needs around people, processes, and systems to identify requirements to scale the
department in conjunction with Newport Healthcare's rapid growth.
* Manage business requirements and development efforts of the Collectors Workbench and
Revenue Cycle productivity reporting.
* Monitor payment activity to determine payment trends and changes in payor behavior, including
the distribution of the daily cash forecast to leadership.
* Perform other duties as assigned.

Knowledge, Skills and Abilities (KSAs):
* Professionalism. Demonstrates professional behavior reflective of Newport Healthcare's
Mission Statement, Philosophy and Values.
* Customer Focus. Actively demonstrates a dedication to meeting the expectations and
requirements from internal and external customers; gets firsthand information and uses it for
improvements in products and services; always acts with the customer or patient in mind.
* Analytical. Must have exceptional analytical and research skills.
* Decision Quality. Must be able to make good decisions based upon a mixture of analysis,
wisdom, experience, and judgment.
* Interpersonal Savvy. Must be able to relate well to all kinds of people both inside and outside
the organization; builds appropriate rapport; builds constructive and effective relationships;
uses diplomacy and tact; can diffuse even high-tension situations comfortably.

* Organization. Must be able to orchestrate multiple activities at once to accomplish a goal;
uses resources effectively and efficiently.
* Supervisory. This position manages others who supervise employees and is responsible for
the overall direction, coordination, and evaluation of these departments. Responsibilities
include: interviewing, hiring, and training employees, planning, assigning and directing work,
appraising performance, rewarding and disciplining employees, addressing complaints and
resolving problems following Newport Healthcare's protocols.
* Drives for Results. Demonstrates an active desire to drive for results; steadfastly pushes self
and others; consistent meets and/or exceeds goals

* Bachelor's degree in Finance, Business Administration, Healthcare Administration, or related
field or minimum of five (5) years of experience in healthcare management required.
* Master's degree in Finance, Business Administration, Healthcare Administration, or related
field, preferred.
* Proven experience in Revenue Cycle management for a healthcare operation in excess of
$400M in revenue.
* Experience with managing Revenue Cycle systems, including system implementation.
* Experience with healthcare analytics and reporting.
* Sound knowledge of health insurance providers.

Ready to make a difference? Apply today and help us shape a brighter future for all!

Newport Healthcare - Where Every Voice Matters!

Newport Healthcare is an Equal Opportunity Employer.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email careers@newporthealthcare.com for assistance.

#LI-SS1