Account Specialist (Starlink Product Growth)

ACCOUNT SPECIALIST (STARLINK PRODUCT GROWTH)

Starlink is delivering high-speed, low-latency internet to the world's most remote regions, and the Product Growth team is at the forefront of this mission. As an Account Specialist within Starlink Product Growth, you will serve two critical functions: managing affiliate partner accounts across the Consumer segment globally, and supporting the rollout of new operational initiatives alongside our Process Specialists. From onboarding and activation to long-term growth, you will manage key elements of the customer lifecycle while also driving process improvement and operational efficiency across the team.

This role is an individual contributor position focused on both external partner relationship management and internal execution. Ideal candidates are highly organized, autonomous, and energized by solving problems-whether that means being a trusted POC for a global affiliate partner or streamlining a cross-functional workflow.

RESPONSIBILITIES:

Account Management

• Serve as the primary point of contact for Consumer segment affiliate partner accounts globally, managing relationships from onboarding through long-term growth
• Coordinate operational milestones for partner accounts, including order readiness checks, fulfillment tracking, and activation follow-ups
• Work cross-functionally with business development, operations, finance, and support to ensure smooth partner handoffs and timely issue resolution
• Track and escalate blockers or execution risks, ensuring partner and internal timelines are met
• Maintain internal documentation, trackers, and tooling that support a reliable and consistent partner experience at scale
• Assist in the rollout of new tools, process updates, or system enhancements by gathering partner feedback and supporting implementation

Product Operations Rollout

• Apply "the Algorithm" to streamline process workflows by challenging requirements, deleting unnecessary steps, and simplifying procedures; improve cross-team and customer-facing workflows
• Identify inefficiencies and propose improvements that reduce manual effort or increase consistency across accounts and operations
• Implement data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base
• Collaborate with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs
• Build and manage tools to communicate schedules, identify critical paths and dependencies, and track progress toward operational goals
• Identify system gaps and lead implementation of enhancements, automations, and effective fixes to improve internal interfaces
• Create, revise, and maintain documentation to implement organizational process improvements
• Routinely communicate project status, milestones, and roadmaps to stakeholders
• Contribute to a culture of continuous improvement by proactively spotting gaps and offering solution

BASIC QUALIFICATIONS:

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, account management, or process coordination
• 1+ years of experience interfacing with customers, overseeing operational improvements, customer support, or process coordination

PREFERRED EXPERIENCE:

• Highly organized and motivated to simplify complexity
• Clear communicator, comfortable working across multiple stakeholders and teams, including external partners
• Curious and proactive-eager to understand how things work and improve them
• Experience with account management, project coordination, or customer lifecycle support
• Experience with tools like Excel, Smartsheet, Confluence, Salesforce, Tableau, or PowerBI
• Data analysis skills in Excel, SQL, and/or Business Intelligence tools
• Experience with a high-volume consumer product
• Understanding of root cause analysis and Six Sigma or other lean manufacturing concepts
• Experience managing complex projects and assessing schedule dependencies, risks, and conflicts
• Experience with global operations, billing, or understanding how money moves through a business
• Excellent troubleshooting and problem-solving skills
• Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Some travel to SpaceX sites and/or partner locations may be required

COMPENSATION AND BENEFITS:

Account Specialist / Level I: $80,000.00 - $100,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.