CNO and SVP, Patient Care Services - MGH

The SVP/CNO, through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents, directs the activities of direct patient care providers across MGH sites. Areas of direct responsibility include: Nursing, Respiratory Care, Language Services, Social Services and Spiritual Care. Areas of accountability also include oversight of numerous programs within Patient Care Services including: Caring Headlines, Workforce and Engagement Programs, Management Systems and Financial Performance, the Haven Domestic Violence Program, Informatics, Information Ambassadors, Staff Learning and Development, The Maxwell & Eleanor Blum Patient and Family Learning Center, The Norman Knight Nursing Center for Clinical & Professional Development, and The Yvonne L. Munn Center for Innovation and Nursing Research, Ladies Visiting Committee Retail Shops, Patient and Family Lodging, , Case Management, Clinical Support Services, and Volunteer Services. In addition, there are several Patient and Family Advisory Committees that inform the work of Nursing and Patient Care Services. The SVP/CNO also collaborates closely with enterprise operations functions including care continuum and therapy services and provides indirect oversight for associated functions deployed at MGH. In collaboration with the Chief Medical Officer, the SVP/CNO assures delivery of high-quality care with specific emphasis on patient safety.

The SVP/CNO is responsible-directly, or in partnership with senior leader colleagues, the Department Chairs, and/or clinical leaders-for a number of ongoing, broad organizational requirements, including:

• Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;
• Ensuring that all educational programs meet institutional and outside regulatory requirements;
• Ensuring that all research initiatives are appropriately supported;
• Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO;
• Managing MGH operating and capital budgets for within the purview of the SVP/CNO;
• Leading the management team within the SVP/CNO's enterprises toward attainment of identified short- and long-term goals;
• Advancing the institution's commitment to workforce excellence;
• Developing and executing plans designed to achieve organizational strategic objectives; and
• Collaborating with other institutional leaders to meet MGB strategic goals and objectives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Leadership & Strategy, Patient Care, Quality, and Service Excellence, Financial Management, System Engagement, Human Resources Management, Education, and Research.

MINIMUM JOB QUALIFICATIONS:

* 10+ years of leadership experience, with progressive management responsibilities, required.

* Licensed as a professional nurse in MA.

* NEA-BC preferred.

* Doctorate in Nursing, PhD or equivalent doctoral degree required.

* Experience in an academic medical center with an active role in the educational and research communities is required.

* Experience working in a highly matrixed organization / environment required.

* Demonstrated track record of successfully leading teams.

* Membership in appropriate professional organizations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Leadership, Results orientation, Organizational skills, Collaboration, Business acumen, Initiative, Communicator/facilitator, Program implementation, Project management, Innovation, Confidence in complexity and ambiguity, Judgement, Team, Interpersonal, Time management, Technology, and Mass General Brigham values.